Fast Leader Show | Customer Experience Leadership

305: Tom Connally – Coaching Leaders to Improve Their Performance

November 25, 2020 12:59 - 41 minutes - 33.6 MB

Tom Connally was struggling with his work and he realized that he needed to change and bring his performance with his values. In order to do that, Tom started writing and journaling and doing small, incremental changes that eventually led to where he is now and made him a better person.

304: Robert E. Quinn – Inspiring Positive Change

November 18, 2020 09:30 - 43 minutes - 35.1 MB

When Dr. Quinn was in the 6th grade, there was a popular boy in school who was good at basketball and almost every cute cheerleader loved him. Due to certain circumstances, he had to leave the school, and Dr. Quinn, wanting to be loved by the cheerleaders as well, saw it as an opportunity to replace him and become the best basketball player he could be. After working really hard, Dr. Quinn didn’t see any results, as even though he became the best basketball player, the cheerleaders still did...

303: Dave McKeown - Moving from Execution to Excellence

November 11, 2020 08:38 - 38 minutes - 31.2 MB

Dave McKeown was about to speak on one of his first workshops when he was faced with the dilemma of not having enough money to pay the hotel bill. Not wanting to borrow money from his girlfriend (now wife), Dave put together his very first webinar where he was able to earn enough money to cover for his hotel bill. From that experience, Dave learned to always invoice his client 50% upfront and that whatever challenge he faced, there will always be an answer out there.

302: Nathanael Zurbruegg – Overcoming Life's Greatest Challenges

November 04, 2020 08:09 - 37 minutes - 29.7 MB

Nathanael Zurbruegg has been chronically ill since he was 3 years old. He has been through 3 failed kidney transplants, over 4300 Dialysis treatments, and 3 lung infections. Doctors have said he shouldn't be alive for 6 times by now! Having been through this many challenges in life, Nathanael shares his strategy of having a victorious mindset in life and having an attitude of never giving up. No matter how hard life may get, there is still hope. It's important not to focus on the negat...

301: Patrick S. Frazer – Helping Small and Medium-Sized Businesses Win

October 28, 2020 08:59 - 44 minutes - 35.4 MB

Patrick S. Frazier was working in IT when he got promoted into Operations. Filling in the new seat, Patrick experienced many struggles in leadership, specifically in delegation. He tried to delegate, but the result was a bad employee experience. His boss visited him and spent some time with him to share some wisdom regarding having the courage to let others fail. Through this experience, Patrick learned a valuable lesson in leadership which he now carries on to this day in his coaching pract...

300: Ty Montague – Reinventing Capitalism

October 21, 2020 12:04 - 40 minutes - 32.8 MB

Ty Montague had a career in advertising before getting into the business transformation business. He was doing very well in that job and was finding great success, except for the fact that he hated it. For Ty, the day-to-day activities was not satisfying and it seemed like he was just adding more problems to the world. He was able to get over the hump when Ty faced his fears of leaving the company and starting his own business and making positive change for other people.

299: Ryan Coon – Delivering Top-Tier Customer Experience for Renters

October 14, 2020 09:01 - 33 minutes - 26.7 MB

Ryan Coon’s company was facing a major decision in choosing which part of their market they wanted to focus on. There was a great divide between them, and it was a great challenge to try and fix it. In order to resolve this situation, Ryan Coon got over the hump by talking to the customers and getting feedback from them and simply using that feedback to drive the company forward.

298: Dan Bruder – Unlocking Potential through Culture, Strategy, and Execution

October 07, 2020 08:30 - 46 minutes - 37.1 MB

Dan Bruder was asked to start a bank during his early 20s. He didn't have any experience yet, but he didn't back down to the challenge either. In order to accomplish this, he needed to work harder than anybody else. He didn't have any idea about multiplicative leadership where he could do more with others, and he only focused on how he could do things better by himself. While working on this role, Dan realized the potential of success through the help of others when he hired a second-in-comm...

297: David Wachs – Enhancing the Customer Experience with Handwritten Notes

September 30, 2020 09:01 - 41 minutes - 33.2 MB

David Wachs was working for a venture capital firm back in 2004-2005 when he got fired by his boss for allegedly losing some stocks. Not having any money left, David moved back to his home in Arizona and started his first company, Cellit, which quickly became a huge success. It was initially a struggle to launch the company at first, but David got over the hump by trusting in himself and working hard, which eventually resulted to the company’s success.

296: Jan-Benedict Steenkamp – Leadership Lessons from History

September 23, 2020 08:48 - 47 minutes - 37.7 MB

Jan-Benedict Steenkamp was doing very well in the academe when he hit a hump in his life. He was regularly writing many academic publications but became dispirited and demotivated when he was not able to see how his publications could move the needle in someone else’s life. Through reinventing himself, JB started writing business books where leaders and managers could read what he wrote and make a positive impact in their lives. Despite facing opposition from others around him, JB continues ...

295: Nate Regier – Unleashing the Potential in Each Person

September 16, 2020 12:41 - 34 minutes - 27.7 MB

Nate Regier was trying to sell to a particular CEO who kept poking holes in everything he was saying. Nate was trying to backpedal and explain but things just kept getting worse and worse. Finally, the CEO pushes Nate to the point where Nate decides not to compromise any further because it would no longer make him feel any integrity in the work that he provides. After seemingly being kicked out from the office, Nate was surprised when the CEO called him and says he's hired. The CEO appreci...

294: Neil Sahota – Artificial Intelligence for Good

September 09, 2020 08:30 - 37 minutes - 30.4 MB

After the IBM Watson team won the Jeopardy challenge, Neil Sahota was fighting for the ecosystem model to try to open up the platform. A lot of the people was trying to engage the tech people, but Neil was trying to target the businesspeople. According to Neil, the businesspeople understood the problems more, they were on the ground, and if they were trying to build solutions, they were the people that need to be at the table with the technologists. Neil initially lost that fight, but he nev...

292: Jeff DeGraff – Becoming More Creative in Your Ability to Innovate

August 26, 2020 09:18 - 43 minutes - 34.7 MB

While he was in college, Jeff DeGraff had a whole series of events that would change his life forever. Every time his life blew up (whether it was having no place to live or not having any money) Jeff would start looking around to what was available to him and to do everything he can with what he had. He realized that he didn't think or act like other people did and had to do things a bit differently and creatively. It was from his mistakes that he learned to accept the various things he was...

291: Aaron McHugh – Transforming Disengaged Leaders into Hopeful Leaders

August 19, 2020 08:16 - 44 minutes - 35.7 MB

Aaron McHugh was experiencing a lot of difficulties in his life, particularly with his career, his kids, and his daughter's health. During that time, one of his buddies came and said to him, "You might not be able to change your circumstance but you can own your atmosphere." It completely changed him and made him take this idea of taking ownership of the atmosphere of his life. Aaron learned that it's about starting small and taking 2° changes that will eventually build up and lead to somewh...

290: Gregg Ward – Leadership is About Respect

August 12, 2020 09:12 - 44 minutes - 35.5 MB

Gregg Ward was working with a colleague who he became best buddies with. They would hang out, party, and spend time together, but after some performance slip-ups, Gregg (who was the leader of the organization) was put in a position where he needed to deal with the issues that his friend was having at work. Because their relationship was not based on respect, his colleague did not agree with his decision and things went ugly from there. From that mistake Gregg realized how important respect i...

289: Alan Willett – Leading with Speed

August 05, 2020 13:23 - 41 minutes - 33.7 MB

Alan Willett was employed in a corporation and felt miserable about the job. Then, he came to a realization that all the work that he was doing was actually for himself and the greater good. Having shifted his mindset, Alan Willett returned to his work having the ability to say no and not just doing everything they wanted him to do. Alan took ownership of his job and the results went really well. He was now happier in his work.

288: Louis Carter – Leading Great Companies and Sparking Peak Performance

August 04, 2020 11:21 - 46 minutes - 36.9 MB

Louis Carter was working for a group of people who locked him in an office to do all of their work until three in the morning. He tried to escape, but the door was locked and there was an alarm in the way. He didn't have a key and didn't know the code. He was able to get out with a little help from the police. Through that experience, Louis vouched to never work again for somebody like that. He confronted them and left the group and was able to get over the hump.

287: Lolly Daskal – Leading From Within

July 23, 2020 09:04 - 29 minutes - 23.8 MB

Lolly Daskal shares her insights on the many ways a leader can lead from within. Throughout her career, she experienced many humps to overcome, and although leading from within may not be easy, there are certainly many tools and techniques that can help your life more meaningful and memorable.

286: Luis Pedroza – How to Develop a Winning Brand

July 15, 2020 08:48 - 44 minutes - 35.5 MB

Luis Pedroza was in a foreign country facing challenges in growing a product from an established brand. The company he was working with was seeing the competitive environment in an outdated way and growth was not that easy anymore. By showing them a new future or having them look at a new lens, Luis was able to reframe the company's perspective and eventually lead them to success.

285: Amy Posey – Why Weirdness Works in Leadership

July 08, 2020 12:48 - 49 minutes - 39.4 MB

Amy Posey had an opportunity to talk and meet with a tech startup team. In order to spark them up and make them think, Amy experimented working with weird cutouts and novel items that left the people stunned and confused. Coming in with these weird and ridiculous items, the items became memory triggers and anchor points for the listeners. Because of how different and weird it was, it made her more memorable than anyone else and her talk stuck into her listener's minds.

284: David Dye – Taking Action in Creating a Courageous Culture

July 01, 2020 11:52 - 42 minutes - 34.4 MB

David Dye experienced the lowest moments of his leadership when he was first promoted in a middle-level management position. During one team lunch, the things he was communicating to his team was falling on deaf ears as the things he was asking did not feel relevant to them. After realizing his mistake, David learned that he was executing his own vision and did not ask the team what their vision was. It was his wake-up call. He learned that it's not just about his own vision, but about their...

283: David Finkel – Learning to Manage More Intelligently

June 24, 2020 08:30 - 39 minutes - 32 MB

The arrival of David Finkel's children was a complete shock to him. He never changed a diaper, never fed a child, and totally had no idea what to do. He was very busy being a father. At the same time, he was still owning a business. Not wanting to miss those precious moments with his children, David realized that he needed to make a change in the way he ran his business. He needed to run the business more intelligently. This led to the creation of the freedom formula. Applying what he has le...

282: Peter Economy – Being a Good Boss

June 17, 2020 08:30 - 31 minutes - 25.5 MB

Peter Economy previously managed a small group of around 12 people. After being placed to a new position, he was suddenly required to manage around 400-500 people. The task was very daunting at first, but after realizing that he had key people working for him to help manage the other people, he realized he was able to delegate most of the tasks and not have to micromanage everything. His job was easier because of it and he was able to get over the hump.

281: Tim Clark – The Importance of Psychological Safety in the Workplace

June 10, 2020 08:30 - 47 minutes - 43.2 MB

Going through this current pandemic, Tim Clark learned that a crisis has the unique ability to liquify the status quo. There is always an opportunity in the calamity. Take advantage of the current state we're in and shift the culture now while it's in a fluid state.

280: Vince Molinaro – Helping Leaders Be the Best They Can Be

June 03, 2020 08:30 - 50 minutes - 40.4 MB

Vince Molinaro experienced a defining moment early in his career when he saw a respected colleague and mentor succumb to cancer that she believed was the byproduct of a stressful, toxic work environment. That was a defining moment for him, and as a result, he has made it his life’s work to boldly confront mediocre and unaccountable leadership.

279: Kevin Vallely – Facing the Unknown

May 27, 2020 08:30 - 39 minutes - 31.6 MB

Kevin Vallely was travelling with his family at the McKenzie River, when a lone wolf suddenly approached their tent. Surprised and afraid, Kevin fired shots at the wolf to make it go away. After a few shots, the wolf did go away, leaving his family unscathed. The surprise encounter with the wolf left them a frightful impression, and they questioned whether to stop their adventure or not. They ultimately decided to continue on their journey. They recognized why that wolf acted the way it did,...

278: Karin Hurt – Promoting a Courageous Culture in the Workplace

May 20, 2020 08:30 - 35 minutes - 32.4 MB

About 5 years ago, Karin Hurt had everything in her life crash all at the same time. Karin had just left her executive role at Verizon to start her own company. In trying to run her startup, Karin invested a lot of money into it but did not really get the clients or returns she needed. There was a massive learning curve and it required a lot of courage and energy to make everything work. In the midst of all that, her mother got extremely sick and died. Everything in her life seemed to be fal...

277: Patrick Schwerdtfeger – Emerging Anarchy in a Decentralized World

May 13, 2020 08:30 - 42 minutes - 33.7 MB

Patrick Schwerdtfeger has made plenty of mistakes in his life, and a majority of those mistakes happened because he tried plenty of different things in his life. Yet, despite his many failures, Patrick never stopped and continued coming back. Patrick learned that if you truly want to be successful in business and life then you must be willing to try new things and be willing to accept the risk of failure. You must be willing to be a bold leader and stand up for what you believe to be right, ...

276: Doug Conant – Become the Leader You Want to Be

May 06, 2020 08:30 - 43 minutes - 34.6 MB

Doug Conant was recruited to work as the General Manager for a division in RJR Nabisco. After a rough first meeting with the chairman, Lou Gerstner, which turned out to be a test, Doug discovered how important it is to have the courage of your convictions and with all humility just stand up and be counted.

275: Annette Franz – Customer-Centric Leadership and Culture

April 29, 2020 08:30 - 33 minutes - 27 MB

With the current pandemic going on, Annette Franz goes through this difficult situation with the help of her two teenage boys who lives together with her and shares some quality time with each other.

274: Tamara Ghandour – People-First Innovation

April 22, 2020 08:30 - 42 minutes - 34.3 MB

Tamara Ghandour was faced with a business challenge that needed the perspective of others. Focused on the outcome, Tamara was unable to generate a lot of ideas from the team members. She instead focused on rewarding the behavior of giving ideas, no matter how ridiculous the ideas were, and was able to come up with more innovative solutions.

273 Steve Brown: The Future is Now

April 15, 2020 08:30 - 40 minutes - 32.1 MB

Steve Brown was unsure where to go next in his career. Being given the advice to follow his passions and do the thing that he loves, Steve started his own company, Possibility and Purpose. Today, Steve is doing the things he is most passionate about helping businesses understand how the technologies of today can lead to a better tomorrow.

272 Chuck Swoboda: Never Stop Innovating

April 08, 2020 08:30 - 44 minutes - 35.9 MB

Chuck Swoboda was working in a big company that was supposed to be an innovator. Seeing the bureaucracy and the senior leaders not really upholding the company's core values, Chuck became frustrated and left the company. He went on and worked in a smaller company, eventually becoming the CEO, and did everything opposite of what a big company would do and found success through innovation.

271: Paul Pagnato: Transparency Brings Trust into the Customer Experience

April 01, 2020 08:30 - 39 minutes - 31.3 MB

Paul Pagnato was working in the financial industry when the financial crisis hit. With the lack of transparency in the industry, people no longer knew if it was all going to work out for them. Unable to stand this lack of transparency, Paul took the courage to leave the industry to become an entrepreneur and bring transparency to the financial world.

270: Mark W. Johnson: Bringing the Future Alive

March 25, 2020 08:33 - 43 minutes - 35.1 MB

Mark W. Johnson spent his beginning days trying to drive disruptive innovation for organizations, but the innovation they were trying to drive never really took root in their own organization. After a long time, he realized that innovation without a strategy behind it is going nowhere, and for a strategy to be successful, it requires a long-term, holistic approach to leadership, strategy, and innovation.

269: John Eades: Elevating Others to Success

March 18, 2020 08:30 - 39 minutes - 31.9 MB

John Eades did not feel excited about his work. Having a passion for professional development, he started his own learning technology company, but failed when his leadership weaknesses were exposed. Despite his failure, he transitioned his business to focus less on technology and more on elevating others to success. Now, John Eades leads a company that develops leaders and creates healthier places to work.

268: JT McCormick: How To Get There

March 11, 2020 08:30 - 45 minutes - 36.2 MB

JT McCormick didn't have a great place to grow up. He was surrounded by poor role models and was given every reason to give up. Despite almost every odd stacked against him and nothing to bolster his success, he found a pathway out that very few explore. Now, his organization is known for delivering an exceptional customer experience and being a great place to work and JT shares his story to inspire others how to get there.

267: Chester Elton: Lead with gratitude

March 04, 2020 09:30 - 40 minutes - 32.1 MB

Chester Elton got over the hump when he began to assume people had positive intent and became even more grateful for the things he had.

266: Dan Hill: Read their face to succeed

February 26, 2020 09:30 - 50 minutes - 69.1 MB

Dan Hill is a facial decoder that has experienced times when he’s not been able to practice emotional intelligence as much as he would like. But Dan is a master facial coder and uses his skills to detect opportunities to exceed customer expectations, build rapid rapport, and to see opportunities that most people are blind to.

265: Ryan Gottfredson: I shifted from my negative mindsets

February 19, 2020 09:30 - 45 minutes - 36.8 MB

Ryan Gottfredson came to appreciate his deep learning about mindsets because it’s much more fulfilling and rewarding than learning about them due to being in crisis. Now he’s spreading the word about mindsets to help enlighten others.

264: Pam McLean: Who you are is how you coach

February 12, 2020 09:30 - 37 minutes - 30.2 MB

Pam McLean came to realize that being a good coach or a good leader is not enough to coach anyone. Today, we need great coaches and leaders that can navigate complex issues and ambiguous situations and, most importantly, be adaptable. And it all starts with their internal landscape.

263: Alex Castro: What’s your readiness score?

February 05, 2020 09:30 - 45 minutes - 36.4 MB

Alex Castro found that ninety percent of his clients were not in a position of readiness when he was brought in to help with growing and transforming their businesses. As a result, he started to leverage a readiness assessment as part of the onboarding process that helped to avoid strategic debacles.

262: Emilia DiMenco: Our reputation is at stake

January 29, 2020 09:30 - 39 minutes - 31.5 MB

Emilia DiMenco is making a bigger impact in smaller ways. After completing a 30-year career as an executive vice president for a large commercial bank, she now serves the capital, loans, programs, and services that support and accelerate women's business ownership and their impact on the economy.

261: Stan Silverman: Be different through your power skills

January 22, 2020 09:30 - 43 minutes - 34.8 MB

Stan Silverman learned so much working for his tyrant, more so had he not worked for him. Luckily for others, Stan persevered this experience. Eventually, he was promoted above his tyrant, and within three weeks of his promotion, he had cause and terminated him.

260: Rishad Tobaccowala: Data can remove your soul

January 15, 2020 09:30 - 39 minutes - 31.3 MB

Rishad Tobaccowala stepped back from the brink of data overload by developing practical tools and frameworks that assisted his organization to properly put data in its place. He now teaches others to combine their emotional intelligence with their data intelligence and to focus beyond the short-term tendencies that many businesses fall victim to.

259: Susan Fowler: Let go of the junk food motivation

January 08, 2020 09:30 - 51 minutes - 41.2 MB

Susan Fowler shares new research on the science of motivation. When she shared these findings with the CEO of one of the world’s largest financial institutions and John Calipari, University of Kentucky Men's Basketball Coach, they immediately changed how they led their people.

258: David McCourt: Blow up the model and start over

January 01, 2020 09:30 - 39 minutes - 31.3 MB

David McCourt was with two other Irishmen in a bar. But there was no joking around when he began whining about not getting paid for some contracting work his company did. His friends told him to stop whining and to go do something. David has spent the rest of his life doing a lot and is now pushing people to blow up their model and do a total rethink.

257: Colin D Ellis: You need great subcultures

December 25, 2019 09:30 - 32 minutes - 26.2 MB

Colin D Ellis gambled everything to launch a new business. As he struggled with clients not signing up, he lost his confidence and started to lose belief in his vision. Deciding to never give up he found a way to motivate himself and now helps others to invigorate their teams and transform their organizations.

256: Gleb Tsipursky: Never go with your gut

December 18, 2019 09:30 - 47 minutes - 37.7 MB

Gleb Tsipursky and his wife set out to start a non-profit. But quickly they began to experience a lot of conflict trying to move things forward. Determined to successfully collaborate, they work to finally realize they had very different viewpoints and prospective on how to solve their problems. And they also came to realize they both had issues with judgement errors. Now they help others to avoid their own decision-making disasters.

255: John DiJulius: Relationship is the differentiator today

December 11, 2019 09:30 - 41 minutes - 33 MB

John DiJulius, III looked back on mistakes and regrets and found a pattern. He’s always been the underdog, and when he takes that chip off his shoulder and feels he deserves the recognition he’s received; he ends up in a bad place.

Fast Leader Show | Customer Experience Leadership

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