Fair Debt
30 episodes - English - Latest episode: almost 2 years ago - ★★★★★ - 17 ratingsProviding easy to understand concise information on the most impactful challenges facing the debt collection ecosystem. By giving a voice to the important role it plays in our economy, and the impact it has in people’s lives, we’re reframing the narrative around debt collection with real stories of people, dealing with complex financial problems and the power authentic emotional connection plays in the process. In each episode, we delve deep into all things debt collection with some of the brightest and most forward-thinking, paradigm-busting minds in the business. Intimate, deep, and often intense, these are not interviews. They are conversations. Connections from various perspectives designed to provoke, educate, inspire and empower you to discover, uncover, unlock and unleash new possibilities.
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Episodes
Episode 27 Leading with the heart
August 19, 2022 17:00 - 56 minutes - 38.8 MBWhat you'll learn about in this episode: What does coffee and accounts receivable management have in common? Much more than meets the eye. Both are generally locally connected. Both can be easily commotized,and both at their core have to do with human interaction. In this episode we’re talking about these topics, and how a local coffee shop has built a brand and a business by leading with the heart and putting people before profit. Grab a cup of coffee and settle in for some interest...
Episode 26 Stop thinking about accounts and start thinking about customers
August 04, 2022 09:00 - 57 minutes - 39.4 MBWhat you'll learn about in this episode: According to many experts a majority of financial service organizations are now focused on growth and innovation data initiatives, compared with a few years ago when organizations focused more on defensive initiatives including regulatory, compliance goals. In this episode we will discuss the key foundational components of becoming a data first culture, and the lessons the software development lifecycle can teach you about the culture, cohesion and p...
Episode 25 Maximizing the ACA Convention and Expo Experience
July 14, 2022 11:00 - 1 hour - 46.7 MBWhat you'll learn about in this episode: Tradeshows and conventions, an important networking, educational and marketing element in any industry were impacted by the pandemic. As things open up, and attendance improves to pre-pandemic levels, attendees find themselves in a position to be more intentional about why they attend, and more strategic in their approach. As the ACA convention is a week away we'll pick the brains of some of this year's attendees, road warriors, and veterans of t...
Episode 24 The Boxer, The Misogi and the case for the recharge
June 30, 2022 11:00 - 47 minutes - 33 MBDowntime replenishes the brain's stores of attention and motivation, encourages productivity and creativity, and is essential to both achieve our highest levels of performance and simply form stable memories in everyday life. Yet, as leaders we often have the misperception of taking time away from work as negative. In this episode we're going to explore the benefits of taking a periodic pause to recharge , What you'll learn about in this episode How to plan one, and ideas to maximize e...
Episode 23 The good, the bad, and the ugly of remote hybrid work
June 14, 2022 11:00 - 55 minutes - 37.8 MBHybrid and remote work options offer employees greater flexibility, open up opportunities for companies to hire from a larger talent pool and reduce office space costs. But these options don’t come without challenges. In this episode we’re going to talk about the good, the bad and the ugly of Remote and hybrid work options and explore why more companies in the ARM space have been slow to adapt to this growing trend . What you'll learn about in this episode The benefits of remote and ...
Episode 22 Who is at your decision making table impacts your insight
May 18, 2022 18:00 - 47 minutes - 32.6 MBWhat you'll learn about in this episode: Research indicates that the majority of employees in accounts receivable are female and more likely to be people of color than their peers in other industries. Likewise, many of the consumers contacted by accounts receivable representatives are women and minorities. Additionally, recruitment is a huge issue in the ARM space (indeed, in all industries) today, and yet a large talent pool is underutilized. Having diverse voices at the table brings bette...
Episode 22 Who is at your decision making table impacts your insight
May 18, 2022 18:00 - 47 minutes - 32.6 MBWhat you'll learn about in this episode: Research indicates that the majority of employees in accounts receivable are female and more likely to be people of color than their peers in other industries. Likewise, many of the consumers contacted by accounts receivable representatives are women and minorities. Additionally, recruitment is a huge issue in the ARM space (indeed, in all industries) today, and yet a large talent pool is underutilized. Having diverse voices at the table brings bette...
Episode 21 Innovation in Remote work by utilizing offshore BPO
May 17, 2022 11:00 - 53 minutes - 36.9 MBWhat you'll learn about in this episode Over the past 2 years the employment picture has morphed into something new, and the ARM market is facing some challenges in finding qualified candidates to fill jobs leading to a marked increase in the number of first-time outsourcers looking to offshore their customer-service, back-office and technical support functions. Many first time outsourcers have specialized needs, for instance screening of medical records, insurance claims processing, rese...
Episode 21 Innovation in Remote work by utilizing offshore BPO
May 17, 2022 11:00 - 53 minutes - 36.9 MBWhat you'll learn about in this episode Over the past 2 years the employment picture has morphed into something new, and the ARM market is facing some challenges in finding qualified candidates to fill jobs leading to a marked increase in the number of first-time outsourcers looking to offshore their customer-service, back-office and technical support functions. Many first time outsourcers have specialized needs, for instance screening of medical records, insurance claims processing, rese...
Episode 20 Reinventing the status quo
May 03, 2022 14:00 - 59 minutes - 41 MBWe’re driving down the highway of been there, done that and we just passed a sign that says warning construction ahead. Fortune favors the brave, but overcoming fear, and taking risks that will reinvent the future, begins with a different way of thinking. In this episode we’re going to explore some of the challenges and opportunities the past few years have brought about from various perspectives, and explore possible disruptive solutions, and an important shift in mindset for ARM compa...
Episode 19 Powering up with a research informed strategy
April 19, 2022 13:00 - 1 hour - 48.1 MBThe 10th edition of Kaulkin Report was just released. This report has been an integral component of developing a deeper understanding of trends in the accounts receivable management industry. In this episode we’ll unpack the report Connect the Dots of opportunity in the ever changing economy and dive into the importance of data in strategic growth planning and much more. Guests Mike Ginsberg is president and CEO of Kaulkin Ginsberg, providing M&A and strategic advisory expertise to the acc...
Episode 18 The power of the corporate selfie and other cool tips and tricks
April 05, 2022 13:00 - 56 minutes - 38.9 MBWhat you’ll learn about in this episode When was the last time you pulled out your phone and searched for your company online? And as you did that, when was the last time you placed yourself in the mind of the consumer? What did you see? In this episode we’re unpacking the importance of clarifying your message and who you're speaking to. We're diving into creative ways to tell your story, and understanding why reputation and brand management is so important in the ARM space with Adam Par...
Episode 17 Exploring LinkedIn B2B Digital Marketing
March 22, 2022 11:00 - 44 minutes - 30.7 MBWhat you'll learn about in this episode In this episode we're connecting with a digital marketing veteran and trail blazer to help us understand how companies in Niche B2B industries can get the best value for their advertising dollars. Topics include: Tips on defining your audience Narrowing Focus to improve results A tip for B2B medical marketing Areas you're wasting your money in How to get started in Linked Ads Guest: AJ Wilcox AJ Wilcox is a LinkedIn Ads pro who founded B2Linked.com, ...
Episode 16 Marketing and Meaningful Connections
March 08, 2022 14:00 - 1 hour - 43.5 MBWhat you'll learn about in this episode As the Pandemic landscape evolves and trade shows, travel and in person visits shifted to digital , gaps in our sales and marketing processes emerged. How do we adapt and find new and better ways to fill our pipelines and keep our connections? In this episode we'll dive into The definition of “networking” and meaningful connections when it comes to the business sales and marketing of the future. We'll talk about sales and marketing for the debt colle...
Episode 15 Technology Fundamentals The Unsexy Core of Success
February 22, 2022 14:00 - 1 hour - 56.7 MBWhat you’ll learn about in this episode Debt collection is being transformed through changes in technology, Regulation, the economy landscape and the manner that people are interacting with customer service channels. Does Digital Collection open pathways to an improved experience, and better results? In this episode we’ll dive into these questions with Tim Collins, a recognized and capable people leader with broad experience in driving organizational growth using technology to improve the ...
Episode 14 Planning Your Pivot
February 08, 2022 14:00 - 49 minutes - 34.3 MBWhat you’ll learn about in this episode You’ve worked hard to build and guide your business throughout its life, you should have a plan that guides it to a conclusion. A business exit strategy is a plan for what will happen when you want to leave your business and outlines the form that the transition will take. "Begin with the end in mind" is important in life and business, because your exit is inevitable. The day will come when it's time to move on. Having a plan in place will help you...
Episode 13 Employee Engagement and the Game of Work
January 25, 2022 11:00 - 1 hour - 45.1 MBCharles “Chuck” Coonradt is Founder and CEO of The Game of Work, which was founded in 1973, and dedicated to the success of its corporate clients. Graduate of Michigan State University and internationally recognized in the fields of goal setting and profit improvement, as an author, consultant, and speaker. His five best-selling books The Game of Work, The Better People Leader, Scorekeeping For Success, Managing The Obvious, and The Four Laws of Financial Prosperity have been labeled managem...
Episode 13 Employee Engagement and the Game of Work
January 25, 2022 11:00 - 1 hour - 45.1 MBCharles “Chuck” Coonradt is Founder and CEO of The Game of Work, which was founded in 1973, and dedicated to the success of its corporate clients. Graduate of Michigan State University and internationally recognized in the fields of goal setting and profit improvement, as an author, consultant, and speaker. His five best-selling books The Game of Work, The Better People Leader, Scorekeeping For Success, Managing The Obvious, and The Four Laws of Financial Prosperity have been labeled managem...
Episode 12 The Data behind The Great Resignation
January 11, 2022 13:00 - 1 hour - 48.1 MBIan Cook As the VP of People Analytics at Visier Ian is responsible for overall direction and growth of Visier's People Analytics solutions. Focus is internally on opportunities for developments to Visier's own set of products. And externally on identifying the right GTM partners. Visier is currently the market leader in the People Analytics industry and the purpose of his role is to extend this position and drive growth for the business. What you'll learn about in this episode As the pan...
E11 Holiday Mixtape
December 14, 2021 11:00 - 48 minutes - 33.1 MBJoin a few of the season 1 alumni as we reconnect to talk about what's on our minds and in our hearts as we celebrate the season, and plan for 2022. What you'll learn about in this episode Regulation F is Implemented what do the next 6 months look like? The communication shift to digital How to use listening as a tool to improve results Podcast and Book recommendations Guest: Bethany Robertson Debt Recovery Solutions of Ohio Vice President, co-owner, and founder of Debt Recovery Solu...
Episode 10 Dead Reckoning with Mike Ginsberg
November 17, 2021 21:00 - 1 hour - 51.5 MBMike Ginsberg is president and CEO of Kaulkin Ginsberg, providing M&A and strategic advisory expertise to the accounts receivable management industry for since 1991. Mike is also co-founder of Topline Valuation Group, providing ARM owners and executives with much-needed technical, financial, benchmarking, and operational services designed to improve decisions at the corporate and operational levels. Since 1991, Kaulkin Ginsberg Company has been dedicated to advising owners and executives of...
Episode 9 An Inside Look at Regulation F
November 02, 2021 14:00 - 1 hour - 46.3 MBJoann Needleman leads the firm’s financial services regulatory and compliance practice and advises banks, financial institutions, and financial services entities on regulatory compliance matters. Joann prepares and represents these same financial institutions during state and federal supervisory examinations and regulatory investigations before agencies such as the Consumer Financial Protection Bureau (CFPB), Federal Trade Commission (FTC) and the Office of the Comptroller of Currency (OCC)...
Episode 8 The Dance of the Scorpion
October 19, 2021 14:00 - 47 minutes - 32.7 MBJeremy Ruth serves as the Sr. Director of Default Account Servicing for Arvest bank. He has been with the bank for 20 years and has experienced the bank’s growth from $2.5B to over $20B in asset size. He oversaw the transition to a centralized collection environment, while emphasizing customer service, compliance, and performance throughout the collection cycle. Responsibilities include early stage through post charge off collections and recovery for direct consumer, indirect auto, small bus...
Episode 7 Outside The Medical Debt Box
October 05, 2021 14:00 - 52 minutes - 36 MBAccording to CBS News Customers at Credit Karma carried an additional $2.2 billion in overdue medical debt from January 2020 through March 2021, reaching about $47 billion in total — the highest point in at least 16 months. Overdue medical bills are also impacting more people, Credit Karma also found that an additional 2.5 million people saw their medical debt enter collections since the pandemic started. In this episode, we talk about healthcare receivables and an out-of-the-box approach ...
Episode 6 It All Starts With A Conversation
September 21, 2021 14:00 - 38 minutes - 26.7 MBGuest: Debbie Frank CEO Credit Bureau Service llc Credit Bureau Services is known for being a collection agency that is passionate about helping people become debt-free. Her company has been in business for over eighty years. She is the fourth owner and the first woman to have the opportunity to lead the company in the collection industry. She loves being a business owner and has an entrepreneurial spirit approach when it comes to business, leadership, and working in the Accounts Receivab...
Episode 5 Wisdom and Change
September 07, 2021 13:00 - 29 minutes - 20.1 MBLinda Russell was raised in the collection business. The debt collection agency she ran—CollectionCenter Inc., based in Rawlins, Wyoming started by her father, Clyde Cox, in 1919. Her 1991 ACA International presidency represented a couple of firsts. She was the first woman to hold the office, the first association member from Wyoming to serve as president, and the first ACA president to appear on CNN in her first week of office. Collection Center now run by her son Dan is celebrating 102 ye...
Episode 4 Benchmarking Groups
August 17, 2021 13:00 - 50 minutes - 34.5 MBHarry Strausser III is a second-generation collection veteran having held the position of President of two successful collection firms until the sale of those firms in May 2017. Throughout his career Harry was active in the Mid-Atlantic Collectors Association where he served as President, and ACA International, Inc., the association of credit and collection professionals, in which he is a Senior Certified Trainer. He has served on the ACA International Executive Committee and held the posit...
Episode 3 The Secret Weapon
August 03, 2021 15:00 - 37 minutes - 25.6 MBGuest: Pat Hutchins CEO/Founder Financial Data Systems Pat attended East Carolina University where he also began his career in debt collection at Online Collections He loves spending time with his lovely wife, Kim and 2 beautiful kids McCallum and Helen Grace although both kids are in college, and friends boating/beaching, fishing, exercising and golf. He’s a very lucky dude! What you’ll learn about in this episode: Pat’s lifetime experience in debt collection and the candid discussio...
Episode 2 Connection is Currency
July 13, 2021 15:00 - 39 minutes - 27.4 MBMary Shores is a second-generation collection agency owner, a bestselling author, and an international speaker. Her current passion in life is promoting collector training and development through The Collection Advantage online training program, which features Mary’s extensive studies into neuroscience and compassion to teach collectors how to execute high-converting, empathetic scripting. What you’ll learn about in this episode: There’s a shift in brand awareness and transparency, especia...
Pilot Episode 1 The Collector
June 11, 2021 20:00 - 44 minutes - 30.3 MBGuest: Bethany Robertson Debt Recovery Solutions of Ohio Vice President, co-owner, and founder of Debt Recovery Solutions of Ohio, Inc. since 2002 where her vision and passion for strategy continues to push the company to new heights. Bethany earned her BA in Business Administration from Mt Vernon Nazarene University in Mt Vernon, Ohio while simultaneously running her own collection agency. Her passions include her love of God and family – especially her two children, Jake and Magey. ...