Episode 15 Technology Fundamentals The Unsexy Core of Success

What you’ll learn about in this episode
Debt collection is being transformed through changes in technology, Regulation, the economy landscape and the manner that people are interacting with customer service channels.  Does Digital Collection open pathways to an improved experience, and better results?

In this episode we’ll dive into these questions with Tim Collins, a recognized and capable people leader with broad experience in driving organizational growth using technology to improve the consumer experience.  Key takeaways include:

Steps you can take to enhance the  customer experience starting with your websiteLooking at Build vs BuyHow things are shifting in the way we communicateMeeting the customer where they are and where they want to connectThe mindset pivot required to understand digital transformationIdentifying where email and or sms text are the most effective.

Guest: Tim Collins

As the Chief Customer Officer Tim is responsible to ensure that consumers worldwide have the best debt collection experience possible. 
Before joining Indebted, he worked at TrueAccord, Corp. as their Chief Compliance Officer to rapidly scale their Audit, Compliance, and Legal Departments. Prior to TrueAccord, Tim worked for Convergent Outsourcing as their General Counsel and Chief Ethics & Compliance Officer tasked with leading the Audit, Compliance, IT Security, Legal, and Training Departments. His previous position was Director of Compliance for Hyundai Capital America, in charge of designing and implementing HCA’s corporate governance and compliance programs. He is serving on the ACA Innovation Committee, past Chair for the ACA Federal Affairs Committee Chairperson, a past Chair of the ACA International MAP Committee, and past president of the Association of Corporate Counsel-San Diego Chapter. 

Resources:

    Website: https://www.indebted.co/en-US

Company LinkedIn https://www.linkedin.com/company/indebted/

Twitter:  https://twitter.com/collins_tim

   LinkedIn: Personal: Tim Collins

Additional Resources:
Scarcity: The New Science of Having Less and How It Defines Our Lives

Plaid

Trustly

Trattta.io

SuccessKPI.com

Authority Magazine Prediction for 2022 Article

Why The Future of Debt Collection is Digital and Customer-led