Health Care Access in Kenya – Penda Health – Ep 013

The image above shows the opening of a Penda Health Clinic. This episode is part of a podcast series called “Entrepreneurs & Economic Development” talking to entrepreneurs using business and technology to solve problems at the Bottom of the Pyramid. Listen to the interview by clicking play above.         Subscribe with iTunes for iPhone or […]

The post Health Care Access in Kenya – Penda Health – Ep 013 appeared first on Fetterly Consulting.

        

The image above shows the opening of a Penda Health Clinic.

This episode is part of a podcast series called “Entrepreneurs & Economic Development” talking to entrepreneurs using business and technology to solve problems at the Bottom of the Pyramid. Listen to the interview by clicking play above. 

      

Subscribe with iTunes for iPhone or Stitcher for Android.

Today’s Guest

Stephanie Koczela is the co-founder of Penda Health, a Kenyan company providing high quality affordable health services around Nairobi.

You will learn:

How a paper on maternal health in Kenya sparked the interest of an American exchange student in Nairobi that blossomed years later into Penda Health
From Conversation to Clinic in 6 months : The birth of Penda Health
Piloting 101: Open good clinics, be nice to people, see if patients come
3 Key Customer Service Factors:

a Smile
a Balloon (for Kids)
Greet all customers like you would your grandmother

Impact Investing, Patient Capital & Crowdfunding
Running a clinic starts with a landlord, replacing plumbing and electrical and ends with keeping your staff and customers happy
How to pick a clinic location

1) Density
2) Insurance Levels
3) Ability to pay
4) Great landlords!

Stephanie’s wish : A weigh scale that can stand up to difficult African conditions and high use
Stephanie’s Nairobi Gems:

Nairobi West – South C (Chicken Roasters – Outdoor Area)
Awash – Ethiopian Restaurant

Great Quotes

[bctt tweet=”2 Main factors in choosing to deliver in hospital in #kenya – Economics & User Experience @PendaHealth”]

[bctt tweet=”Average #Kenyan clinic sees 30 patients/day, we see 50-60 – @PendaHealth”]

[bctt tweet=”How a balloon and a #smile are helping change the face of Kenyan #medical clinics – @PendaHealth”]

[bctt tweet=”Greet the customer like you would your #grandmother- @PendaHealth #customercare”]

Mentioned :

Kiva
IPIHD
IFC & Goodlife Pharmacies Article
Maliki Afya 
Bloomberg Article on Nairobi Social Ventures 
Book Tip: Crucial Conversations 

Contact info for Stephanie and Penda Health:

Penda Health’s Twitter: @PendaHealth
Nick Sowden’s Twitter (co-founder): @nicksowden21
Penda Health’s Website 

[shownotes_close]

The post Health Care Access in Kenya – Penda Health – Ep 013 appeared first on Fetterly Consulting.