Season 2: Ep. 6 -What happens to eCommerce when people are signed-in, with Joe Vancena from Status

In Reviews We Trust

English - July 27, 2023 16:00 - 32 minutes - 22.6 MB
Entrepreneurship Business e-commerce growth business direct-to-consumer dtc reviews shopify shopify apps ecommerce saas Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Season 2: Ep. 5: The Performance Mindset: Unlocking Conscious Profitability and AI-Driven Success, with Arjun Jolly from adQuadrant

Next Episode: Season 2: Ep: 7 Data-Driven CX: Create the ultimate customer experience: Tink Taylor, Dotdigital

In this episode host Callum McKeefery talks to Joe Vancena, CEO & Co-Founder at Status, driving retention through signed-in accounts.

They discuss:

What happens in ecommerce when people are signed in. How customer accounts can solve some of the big picture problem brands are facing with personalization and retention and the loss of data and consumer privacy.How returns are a very vital moment in your relationship with your customer and how should address them differently. The pro's and con's of being bootstrapped versus funded.

Callum McKeefery:
LinkedIn
Twitter

Joe Vancena
LinkedIn

Show notes:
Status
Shopify
Loop Returns
Zendesk
Gorgias
Klaviyo
Attentive
Rollo

Books: From Impossible to Inevitable: How SaaS and Other Hyper-Growth Companies Create Predictable Revenue by Aaron Ross and Jason Limkin

As a Man Thinketh by James Allen

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