Brian Taff: How to Navigate Disruptions in Retail
Dingman Bootstrapped
English - April 13, 2017 16:40 - 30 minutes - 28.1 MB - ★★★★★ - 50 ratingsEducation Business innovation management startups stories technology business capital investing learning local Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
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On this episode of Bootstrapped, we spoke with Brian Taff, serial entrepreneur and President of Streetsense, an experience-focused strategy and design collective. Brian talks about the changing face of retail and the need to create a personalized experience for customers. The goal of brand marketers is no longer about authenticity as people see right through that, Brian claims; it's about making the brand approachable and meeting customers' expectations. Brian discusses how to get customers to be not just promoters, but defenders of your brand.