185 How to Tame a Client
Difficult Happens; Effective Communication for Bosses
English - November 02, 2021 10:00 - 12 minutes - 17.5 MB - ★★★★★ - 56 ratingsManagement Business Education Self-Improvement boss boundary difficult employee lead leader personaldevelopment professionaldevelopment strongteam team Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
“Uncertainty creates fear, fear create anger” -- Lara Currie
Out of control Karen’s are the poster people for the rise in bad behavior.
Uncertainty causes fear, and fear causes anger. All too often that anger is vented in the wrong venue. Customers rage at service workers, policies trigger push back, and those who want things to ‘go back to normal’ (whatever that is) are walking around in a heightened emotional state that your staff has to deal with.
In today’s episode, what ONE THING you can do to tame those unruly clients and diffuse the anger that your clients are expressing
Why people are more disrespectful Is incivility on the rise? How do you show empathy when they are a jerk What key phrases will work to calm a tense situationWork with Lara:
Got a Question? Comment? Email [email protected]
Difficult Happens by Lara Currie
Difficulthappens.com/workwithme/
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Resources:
10 TIPS for Dealing with Difficult People
Series on Conflict Personality-Types
© Lara Currie 2021
Show Intro music by Scott Holmes Music
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