Dental Drills Bits artwork

Dental Drills Bits

190 episodes - English - Latest episode: 8 days ago - ★★★★★ - 37 ratings

Sandy Pardue of Classic Practice Resources & Michael Arias of The Dental Marketer discuss issues facing the dental practice owner of today. This is the podcast where you will want a pen and paper to take notes on every single procedure, system, step by step process, and lessons Sandy shares that she has accumulated in 40 years.

Enjoy the fun, laid-back vibe as things get real.

Sandy is an energetic lecturer and consultant in the area of dental practice management. She is Director of Consulting with Classic Practice Resources and has over 40 years of “hands-on” experience.

Management Business Education dds dentistry owner bit bits classic dental dentist drill management
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Episodes

Are You Doing "Performance Reviews" the Right Way?

April 17, 2024 08:00 - 19 minutes - 17.7 MB

What really makes or breaks a well-functioning team? Buzzing with insights and real-world advice, we lay bare an indispensable component of business success – Regular one-on-one meetings. Dive into this episode with Sandy and Michael as they unfold the multiple layers of importance these interactions hold. From honing effective communication, fostering deeper relationships, to inciting recognition and personal growth among employees, the effectiveness of these conversations shapes the dynami...

The Best Patient Communication Strategy: Boosting Your Membership Plans

April 10, 2024 08:00 - 25 minutes - 23.5 MB

Ever questioned how to ace the management of in-house membership plans? This episode delves deeper into this vast topic with Janelle and Bari from Plan Forward, who walk us through tackling challenges and implementing successful solutions. They recount the journey of Plan Forward, a concept born out of the desire to improve customer service and streamline management of membership plans. The conversation embodies an in-depth analysis of the importance of tailoring plans for various practices,...

Screen Time in the Workplace

April 03, 2024 08:00 - 17 minutes - 15.8 MB

Are we becoming slaves to our screens even at the workplace? In this engaging episode, Michael and Sandy delve into the impact of screen time at the workplace, particularly assessing the effect of devices like Apple watches, Fitbits, and cell phones. Taking a hard look at the addictive demands of these technologies, they explore how their constant use can compromise individual productivity and professional etiquette. They zoom into the healthcare field, using dental practices as a case st...

Mealtime Matters: Navigating Lunch Meetings and Compensation

March 27, 2024 08:00 - 18 minutes - 16.6 MB

Have you ever wondered how to properly compensate your team, especially during training sessions and lunch meetings? This enlightening episode explores just that. Michael and Sandy navigate the often-overlooked aspects of employee payment, emphasizing the importance of understanding labor regulations and treating staff equitably. Learn from the friendly banter as they share personal insights – both from an employer's perspective and from a viewpoint of ethical responsibility. Discover how...

Cutting Through the Noise: Real SEO Strategies for Your Practice

March 20, 2024 08:00 - 33 minutes - 30.4 MB

Is your dental practice is not showing up in search results the way you want? This episode of Dental Drill Bits dives deep into the world of Search Engine Optimization (SEO) and its impact on your practice's online visibility. In conversation with our expert guest, Ali from Docsites, we address the importance of local SEO and elucidate how optimizing your web presence can organically elevate your position on search engine results pages. Ali covers common misconceptions about SEO and illum...

How Can We Achieve a Stress-Free Schedule in Our Practice?

March 13, 2024 08:00 - 30 minutes - 27.5 MB

How can you take control over your schedule and make sure it's not running YOU? This episode peels back the layers to reveal the make-or-break role a scheduler plays in any thriving dental practice. Sandy passionately articulates how setting precise production goals and having a clear understanding of individual procedure timings can make all the difference. Michael and Sandy navigate the conversation to highlight the immense value of seamless team communication and overall organization in k...

Should I Have My Hygienist Clock Out for No-Shows?

March 06, 2024 09:00 - 21 minutes - 20 MB

Are you crumbling under constant patient cancellations and under-utilized hygienists? If so, this episode is a must-listen. Michael and Sandy go into deep dialogue discussing the art of managing the oh-so precious time of hygienists during those inevitable patient drop-offs. The duo shares their insights on the crucial role of effective communication within a dental practice, with an emphasis on the mighty bearings of the front office in ensuring a bustling schedule, despite the rollercoaste...

Breaking Down the Decline of New Patients: Causes and Solutions

February 28, 2024 09:00 - 27 minutes - 25.5 MB

Are the new patient numbers in your dental practice declining? Dive into this episode, where Michael and Sandy tackle this pressing issue, shedding light on the alarming trend that many dental practitioners face of dwindling new patient numbers. Sandy brings her expertise to the table, sharing startling real-world experiences of dentists and team members who have faced and overcome the same issue. She implores dental practitioners to delve deep to unearth the root cause of the decline. Sa...

The Power of a Well-Managed Website for Dentists

February 21, 2024 09:00 - 26 minutes - 24.3 MB

Sponsors: Do you need a new website or marketing agency with no long-term contracts? Visit DocSites' website here and be sure to mention this podcast episode for a special deal! https://www.docsites.com/landing-pages/ddb/ (Docsites is offering $750 off their plans until the end of February, 2024, so be sure to jump on this amazing offer for our listeners!) How does an inviting and up-to-date website impact your dental practice? In this episode of Dental Drill Bits, our website wizard, A...

The Treatment Coordinator Advantage: A Critical Role for Practice Success

February 14, 2024 09:00 - 27 minutes - 25.3 MB

Sponsors: For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/ Are you curious about how to elevate patient care and streamline processes in your dental practice? Wondering if appointing a treatment coordinator could make a remarkable difference? This episode provide insights and practical advice on th...

What is My Front Desk Team Doing All Day? Part 2

February 07, 2024 09:00 - 21 minutes - 19.6 MB

Sponsors: Are you looking for dental software that puts your patients first? From online scheduling to online forms, patient communication, and office coordination – Yapi simplifies every step of the patient experience. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://yapiapp.com/ Still wondering what makes a great front desk team at your dental practice? We're back this week to delve into the multifaceted world of front desk duties, shedding li...

What is My Front Desk Team Doing All Day? Part 1

January 31, 2024 09:00 - 32 minutes - 29.8 MB

Sponsors: Are you looking for dental software that puts your patients first? From online scheduling to online forms, patient communication, and office coordination – Yapi simplifies every step of the patient experience. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://yapiapp.com/ Why is the front desk team so crucial to the life and health of a dental practice? How can you create a driven and dedicated team to keep the wheels of your practice r...

What Do I Say When Patients Say “I Don’t Want X-Rays Done”

January 24, 2024 09:00 - 17 minutes - 16 MB

Do you have patients who refuse to take X-rays? Navigating through this sensitive space requires both empathy and skill. Michael and Sandy meticulously break down the different scenarios that dentists commonly encounter - the cost-conscious deniers, the comfort-focused decliners, and the radiation worriers. They share practical verbal techniques and strategies to engage with each category, effectively conveying the vital role X-rays play in maintaining overall dental health. As they discuss ...

Mastering the New Year Success Equation in Your Practice

January 17, 2024 09:00 - 18 minutes - 16.6 MB

Sponsors: For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/ Wondering what truly underpins success as we start the new year? Join us as we delve into this topic, highlighting key aspects that contribute to not just financial growth, but personal fulfillment in dentistry. We challenge the notions of ...

Why Should You Adopt a Membership Plan in Your Practice?

January 10, 2024 09:00 - 23 minutes - 21.2 MB

Sponsors: For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/ Ever wanted to hear straight from an office manager what the benefits of a membership plan might hold? Today, Heather, an office manager with 14 years of experience in the medical realm, unravels her story covering the immense benefits of d...

A to Z Job Duties of a Dynamic Manager: Office Manager Essentials Part 2

January 03, 2024 09:00 - 28 minutes - 25.9 MB

Sponsors: Do you need a new website or marketing agency with no long-term contracts? Visit DocSites' website here and be sure to mention this podcast episode for a special deal! https://www.docsites.com/landing-pages/ddb/ Wondering how to ease the burden and stress off yourself as the doctor? In this week's episode of Dental Drill Bits, Michael and Sandy are exploring the universe of responsibilities that come with the role of an office manager in a dynamic and demanding dental practice...

What Makes an Effective Office Manager in Your Practice? Office Manager Essentials Part 1

December 27, 2023 09:00 - 29 minutes - 26.7 MB

Sponsors: Do you need a new website or marketing agency with no long-term contracts? Visit DocSites' website here and be sure to mention this podcast episode for a special deal! https://www.docsites.com/landing-pages/ddb/ In this week's episode of Dental Drill Bits, Sandy and Michael delve headfirst into the crucial role of an office manager in your dental practice. Listen as they unlock the job description of a successful manager and explore how imperative it is for dentists to identif...

Membership Magic: Boosting Patient Loyalty and Satisfaction

December 20, 2023 09:00 - 27 minutes - 25.2 MB

Sponsors: For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/ Join Sandy Pardue, Dr. James Burneson, and Michael Arias, in their conversation about the positive impact of membership plans on dental practices! Revealing the multifaceted benefits of adopting a membership plan like Plan Forward, Sandy and...

Christmas Bonus, YAY or NAY?

December 13, 2023 09:00 - 24 minutes - 22.8 MB

Sponsors: Do you need a new website or marketing agency with no long-term contracts? Visit DocSites' website here and be sure to mention this podcast episode for a special deal! https://www.docsites.com/landing-pages/ddb/ Tune in to this value-packed episode of Dental Drill Bits as we dive into a topic that's on every employer's mind: the Christmas bonus. How necessary is it, really? And what if you've been doing it for years, but your current funds don't support it? Sandy has not only ...

Dentistry's Biggest Challenge: Finding Good Employees

December 06, 2023 09:00 - 32 minutes - 30.1 MB

Sponsors: For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/ Get ready for a deep dive into the world of dental recruitment this week on Dental Drill Bits! Today we are tackling the common but tricky issue of sourcing exceptional employees for your  practice. From leveraging social media and content ...

Should My Hygienist Clock Out When They Have Free Time?

November 29, 2023 09:00 - 22 minutes - 20.8 MB

Sponsors: For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/ In this week's episode of Dental Drill Bits, we're diving deeply into a dilemma most dental practices grapple with - "Should my hygienist clock out when they have free time?" An empty dental chair is definitely the stuff of nightmares for a ...

Standing Out in the Dental Crowd: The 3 Must-Have Steps for Online Visibility

November 21, 2023 22:24 - 29 minutes - 27.4 MB

Sponsors: Do you need a new website or marketing agency? Mention this podcast episode for Docsites' special Black Friday offer during the month of November, 2023! https://www.docsites.com/landing-pages/ddb/ Welcome back to Dental Drill Bits! This week, we're thrilled to have Ali from our sponsors, Docsites, back on the show. Ali dives deep into the  three essential steps for successful online marketing campaigns tailored specifically for your dental practice. We tackle the challenges o...

Office Party or Cash Bonus? Discover What Your Team Really Wants

November 15, 2023 09:00 - 22 minutes - 20.7 MB

Sponsors: For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/ Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ Welcome to this week's episode of Dental Drill Bits! In the dental world, striking the right chord with your...

Membership Matters: Empowering Your Dental Practice with Plan Forward

November 08, 2023 09:00 - 21 minutes - 20.1 MB

Sponsors: For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/ Welcome to this week's episode of Dental Drill Bits, where we're diving into the ins and outs of starting a membership plan for your dental practice with the brilliant Megan Lohman, founder and co-CEO of our sponsor, Plan Forward. We'll unc...

The 3 R's for Practice Management Part 3: Reactivation

November 01, 2023 08:00 - 21 minutes - 19.5 MB

Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ Get ready for this week's episode of Dental Drill Bits, the third installment of our "The 3 R's for Practice Management" series! This week, we're finishing out strong with the critical "reactivation" aspect of your practice. We'll explore the delicate balance between automation and the personal touch of sending physical cards to your patients. You...

The 3 R's for Practice Management Part 2: Recall

October 25, 2023 08:00 - 19 minutes - 17.6 MB

Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ Welcome back to Dental Drill Bits! In this week's episode, the second installment of our "The 3 R's for Practice Management" series, we're diving deep into the crucial "recall process" in your dental practice. Without a solid recall process, there's a good chance your patients won't return on their own. We'll explore the fact that only 39.85% of p...

The 3 R's for Practice Management Part 1: Retention

October 18, 2023 08:00 - 28 minutes - 25.9 MB

Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ In this week's episode of Dental Drill Bits, we're kicking off our exciting three-part series on "The 3 R's for Practice Management," with the spotlight on "retention" in your dental practice. We cover the crucial aspects of patient retention, including the art of gathering REAL numbers on your patient retention rates, uncovering why 68% of people...

Most Common Mistakes & How to Create a Trustworthy Website That Actually Converts

October 11, 2023 08:00 - 30 minutes - 28.4 MB

Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ Get ready for this week's Dental Drill Bits episode as we delve deep into the world of crafting a trustworthy dental website that actually converts! Our special guest, Ali, an expert from our sponsor: Docsites, joins us to explore the most common mistakes and strategies for website success. Discover the top elements to feature on your website to a...

Everything You Need to Know About Hiring an Office Manager

October 04, 2023 08:00 - 22 minutes - 20.4 MB

Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ In this week's episode of Dental Drill Bits, we're delving deep into the critical topic of hiring an office manager for your dental practice. We'll break down the specific job duties of an office manager, helping you determine whether you truly need one or if team leaders are the next step for your practice. Tune in to discover essential tips o...

Use It or Lose It: Your Fall Insurance Letter

September 27, 2023 08:00 - 20 minutes - 18.4 MB

Join the Dental Gumbo group! https://www.facebook.com/groups/dentaldrillbits Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ Welcome to this week's episode of Dental Drill Bits! In this episode, we're diving deep into the fall season and the critical task of sending out "use it or lose it" letters to your patients with unscheduled treatment. We'll discuss the nuances between patients with ...

Maximizing Profitability Through Perfect Patient Handoffs

September 20, 2023 08:00 - 20 minutes - 19 MB

Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ Have you or your team ever felt frantic or too busy to properly lead patients from back to front office? This week we're covering just that! We're running through how you can perfect the patient hand-off and increase treatment acceptance significantly in your practice. Discover the secrets to boosting your communication skills, raising profits ...

How to Elevate Yourself and Your Team from Mediocre to Outstanding

September 13, 2023 08:00 - 22 minutes - 20.8 MB

Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ Are you struggling to retain team members due to performance issues? Today we're discovering how providing clear direction and setting priorities for their roles can make all the difference. We'll discuss the importance of recognizing every team member's core purpose and putting it above all else, along with the power of open communication with yo...

Nailing the Schedule: Strategies to Tackle Patient No-Shows and Cancellations

September 06, 2023 08:00 - 29 minutes - 26.7 MB

Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ Get ready for this week's episode of Dental Drill Bits, where we dive deep into the process and psychology of "Patient No-Shows and Cancellations"! Maintaining a seamless schedule in your business is priority number 1 when it comes to a thriving practice. So today we're share strategies on how to gently communicate to patients the importance of co...

Dental Practice Promoter: How to Boost Patient Morale and Engagement

August 30, 2023 08:00 - 25 minutes - 23.2 MB

Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ Welcome to this week's episode of Dental Drill Bits! This week, we're answering the question: "what does it take to be a Dental Practice Promoter?" Join us as we explore the concept of "mood poison" and learn how to banish it, along with crafting engaging conversation starters that go beyond the monotinous "hey, how are you?" Discover the secret s...

From Inquiry to In-Person: Mastering New Patient Tracking

August 09, 2023 08:00 - 31 minutes - 29 MB

Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ In this week's episode of Dental Drill Bits, we are joined by a special guest, Ali, from our sponsor, Docsites! Today the spotlight is on efficiently tracking leads you may find filling out forms, emails, or calling in, and how to transform them into loyal patients. Our focus this week delves into the indispensable role of sales training for yo...

Ring, Ring, Results! Embrace the Phone Etiquette Advantage

August 02, 2023 08:00 - 32 minutes - 29.8 MB

Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ Welcome to another episode of Dental Drill Bits! Today, we have something truly special for you: how to write a phone etiquette guide that will bring those patients in the door! Trust us, once you have this phone etiquette guide in place, phone calls with prospective patients will be a breeze. Together, we'll talk through recorded calls and sha...

Your Ultimate Guide to Hiring and Firing with Real-Life Questions

July 26, 2023 08:00 - 25 minutes - 23.6 MB

Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ On this week's Dental Drill Bits episode, we're mapping out the details of "Building a System for Hiring and Firing" in the dental industry. We're diving into the crucial aspects of creating effective job descriptions, conducting insightful interviews, and identifying desirable traits in dental assistants, front desk staff, and hygienists. We emp...

Transforming Accounts Receivable into Cold, Hard Cash for Your Practice

July 19, 2023 08:00 - 27 minutes - 25.5 MB

Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ On this week's Dental Drill Bits episode we're uncovering the crucial topic of turning your accounts receivable into actual cash. Join us while we discover the key strategies to boost your practice's cash flow, such as aiming to collect 40% to 45% of payments over the counter when patients are in your practice. Learn the important distinction bet...

How Efficient is Your Practice?

July 12, 2023 08:00 - 18 minutes - 16.8 MB

Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ In this episode, we're exploring "how efficient is your practice?" There are crucial factors that determine the success and efficiency of your dental office, and we're here to help you find them! Join us as we explore the relationship between collections and full-time equivalents, revealing why a minimum of $200,000 per FTE is key for optimal perfo...

Steps to Take When a Key Employee Leaves

July 05, 2023 08:00 - 22 minutes - 20.5 MB

Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ In this episode of Dental Drill Bits, we're jumping into the challenges we all face when a key team member leaves, and exploring effective strategies to combat the resulting disarray. We discuss the importance of having standardized operating procedures (SOPs) in place, establishing robust systems, and creating specific job descriptions to ensure a...

Taking Control of Attendance in Your Office

June 28, 2023 08:00 - 23 minutes - 21.6 MB

Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ Do you ever get that text the night before from a team member that will be out the next day? We know how much of a strain this can put on the rest of the team, and in this episode we're exploring what it takes to craft an effective attendance policy for your office! From setting boundaries on communication methods, to empowering your team's respons...

Vacation-proof Your Team: Strategies for Seamless Workflow Continuity

June 21, 2023 08:00 - 26 minutes - 24.2 MB

Sponsors: Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ Welcome to another episode of Dental Drill Bits! In this episode, we dive into the topic of "Vacation-proofing Your Team". Going on vacation as a dental professional can be challenging, but with the right strategies, you can ensure that your team keeps things running smoothly while you're away. We discuss the importance of setting goals for each de...

Should I Share Practice Numbers with My Whole Team?

June 14, 2023 08:00 - 21 minutes - 19.9 MB

Sponsors: Do you need a new website or marketing agency, check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ In this episode, we explore the question, "should I share practice numbers with my whole team?" We say yes! From the perspective of embracing transparency and utilizing numbers to establish concrete goals for employees in the dental office, we think sharing your numbers is a valuable asset. We address the common fear among doctors that shar...

Prescheduling Myth Buster

June 02, 2023 08:00 - 24 minutes - 22.6 MB

Sponsors: Do you need a new website or marketing agency, check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ Welcome to this week's episode of Dental Drill Bits, where we dive into the world of "Prescheduling Myth Busters." In this episode, we debunk the common misconception that it's acceptable to preschedule a patient six months out, despite multiple broken appointments. We break down the common practice owner mistake of "somebody said we should alway...

Marketing SOS: How to Recognize Red Flags and Transition to a New Marketing Partner

May 26, 2023 08:00 - 26 minutes - 24.5 MB

Sponsors: Do you need a new website or marketing agency, check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ Welcome to this week's podcast, where we delve into the crucial question of "When is it time to switch my marketing company?" Join us as we uncover key insights to help you make informed decisions about your marketing strategies, and spot red flags with your current company. In this episode, we explore essential factors such as maintaining a cons...

Acknowledgement's Role in Positive Patient Experience & Loyalty

May 17, 2023 08:00 - 18 minutes - 17.1 MB

Sponsors: Do you need a new website or marketing agency, check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ In the US, approximately 1.6 million people are changing dentists every month, making patient retention and loyalty critical to any dental practice's success. When the value per patient is so heavily weighted on retention and loyalty, we wanted to dive into some points on improving customer service, increasing retention rates, and how to show apprec...

Measuring Success in Your Dental Practice: Key Metrics to Track

May 12, 2023 08:00 - 27 minutes - 25.5 MB

Sponsors: Do you need a new website or marketing agency, check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ In this episode, we explore the question "How do you measure dental practice success?" For one, there's more to it than just looking at production numbers or collections. You may have sky high new patient numbers, or massive amounts of production, and still not be financially successful! When it comes down to it, retention and collections are the re...

5 Key Steps to Develop an Outstanding Dental Team

May 03, 2023 08:00 - 26 minutes - 24.7 MB

Sponsors: Do you need a new website or marketing agency, check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ In this week's episode, TEAM is the focus. Without a strong team, your practice isn't producing at it's full potential. We know hiring and firing isn't your favorite activity of the year, but making sure the right members are in the right positions is essential. Have you ever wondered how to inspire your employees and give them purpose in the workpl...

Tackling the Top 5 Issues Practices Encounter with Effective Solutions!

April 26, 2023 08:00 - 31 minutes - 28.5 MB

Sponsors: Do you need a new website or marketing agency, check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ This week's episode is all about common issues that practices have. Some of these issues, you may not even know you have! Covering the topics of productivity, scheduling, and communication, we will dive deep into what it takes to move your practice in the right direction. We discuss having unscheduled chair time, why you may have low patient retenti...

Maximizing Acceptance with Active Listening: The Key to Treatment Acceptance

April 19, 2023 08:00 - 20 minutes - 19.1 MB

Sponsors: Do you need a new website or marketing agency, check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/ In this week's episode, we are breaking down effective patient communication and addressing objections properly. It all starts with truly listening to patient concerns, whether it's based in fear, financial worries, or another common issue. Highlighting that the procedure is routine and performed every day can help provide much needed comfort and re...