Deep Listening - Impact beyond words - Oscar Trimboli
190 episodes - English - Latest episode: 3 months ago - ★★★★★ - 44 ratingsThe world is a noisy place where you fight to be heard every day. Despite the fact that we have been taught at home and at school how to speak, none of us has had any training in how to listen. Multiple academic studies have shown that between 50% and 55% of your working day is spent listening, yet only 2% of people have been trained in how to listen.
We feel frustrated, isolated and confused because we aren't heard.
As a speaker, it takes absolutely no training to notice when someone isn't listening - they're distracted, they interrupt or drift away as you talk.
Yet the opposite is also true, without any training in how to listen we struggle to stay connected with the speaker and the discussion.
This results in unproductive workplaces where people fight to be heard and need to repeat themselves constantly, send emails to confirm what they said and then have follow-up meetings to ensure what was said was actually heard by those in the meeting. It's a downward spiral that drains energy from every conversation and reduces the productivity of organisations.
This podcast is about creating practical tips and techniques to improve your daily listening.
Listen for free
Homepage Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Episodes
How to listen like a High Court Judge with Justice Michael Kirby
June 19, 2018 02:00 - 43 minutes - 59.8 MBThe Honourable Michael Kirby is an international jurist, educator and former judge on the High Court of Australia. He has undertaken many international activities for the United Nations, the OECD and the Global Fund Against AIDS, Tuberculosis and Malaria. His recent international activities have included chairing the UN Commission of Inquiry on DPRK (North Korea). He is an Honorary Professor at 12 Australian and overseas universities and has been awarded prizes such as the Australian Human R...
Listen first, come up with the solutions later.
June 12, 2018 02:00 - 56 minutes - 77.7 MBLise Barry is an expert meditator and helps to resolve complex and frustrating disputes in society and in the workplace. You will learn how to create a listening process that is neutral and productive for all those involved in a dispute where they feel no one is listening to them. Lise is a Senior Lecturer and Director of Learning and Teaching at Macquarie Law School and came to the law from a background working in mediation and Youth Justice Conferencing. As a nationally accredited media...
What can artificial intelligence teach you about how to listen?
June 06, 2018 02:00 - 27 minutes - 37.9 MBFrank Schneider is the CEO of artificial intelligence listening company, Speakeasy AI, whose mission and technology is based upon the premise of listening to understand, not merely respond. He was born and raised in Philadelphia, a city where listening is equal parts human empathy and survival, Frank spent the bulk of his 22 professional years in roles where active listening is of paramount importance. Frank has taught elementary, middle and high school and worked with adult 'English as ...
Listen like a Professor
May 14, 2018 17:00 - 32 minutes - 42.9 MBGraham Bodie is a listening educator and consultant. He teaches on the topic of listening at university, conducts research and writes publications. Graham is also a coach and consultant in listening to the business world. He co-authored ‘The Sourcebook of Listening Research’. Graham’s credits his father for some of his listening skills. In conversations, he might not say a lot, but in his silent listening drank everything in and then said something insightful. He points out that we inter...
Listen like a Professor
May 14, 2018 17:00 - 32 minutes - 42.9 MBGraham Bodie is a listening educator and consultant. He teaches on the topic of listening at university, conducts research and writes publications. Graham is also a coach and consultant in listening to the business world. He co-authored ‘The Sourcebook of Listening Research’. Graham’s credits his father for some of his listening skills. In conversations, he might not say a lot, but in his silent listening drank everything in and then said something insightful. He points out that we inter...
What can actors teach you about listening
May 08, 2018 02:00 - 36 minutes - 56.9 MBImprov is about listening and responding. It’s paying attention to what’s going on around you and responding to it. Improv focuses on affirmation and elevation. Jen Brown is a world-class improv performer and teacher. Being in theatre and improv, Jen was trained to listen. Being a good actor is being a good listener. She teaches improv to professionals to improve their listening, communication, connection, and creative skills. Jen shares what she thinks are the four points needed to be...
What can actors teach you about listening
May 08, 2018 02:00 - 36 minutes - 56.9 MBImprov is about listening and responding. It’s paying attention to what’s going on around you and responding to it. Improv focuses on affirmation and elevation. Jen Brown is a world-class improv performer and teacher. Being in theatre and improv, Jen was trained to listen. Being a good actor is being a good listener. She teaches improv to professionals to improve their listening, communication, connection, and creative skills. Jen shares what she thinks are the four points needed to be...
The financial impact of listening inside organisations - Michelle K. Johnston explains the importance of leaders listening and 3 important foundations for productive listening tours
May 01, 2018 02:00 - 31 minutes - 41.3 MBLeaders’ operating rhythms or schedules rarely make time to just sit and listen to their employees. By listening, it aligns leaders with employees to increase the bottom line. It makes all the difference in the world. A team listening environment correlates with financial performance and employee satisfaction, productivity, and retention. Michelle K. Johnston, a university professor in the United States, is an expert in leadership communication. She makes the connection between leaders l...
How radical listening created a global $175 million legacy - Kathy LeMay explores the impact of listening and not pitching in the not for profit sector is the difference between money and meaning
April 24, 2018 02:00 - 50 minutes - 73.8 MBListening is a like a muscle that needs to get flexed. Otherwise, it loses power and is no longer a habit. Slow down, and take the time to listen. Listen to people, and let them be who they are. Listen as a form of respect, and ask questions to know someone’s motivations and who they are. Learning to listen changed how Kathy LeMay handles fundraising to fulfill missions that create social change. Rather than pitching and asking for money, she embraces radical listening. For over 25 year...
Hillary Frey outlines the importance of listening without judgement, without a story or a headline in mind
April 17, 2018 02:00 - 41 minutes - 38.6 MBDid you vote in the last presidential election? Did your candidate of choice win or lose? Were you surprised? Rather than listening to people, the media listened to the polls. The cost of not listening can make you become very disconnected from things that affect you and others on a daily basis. Not listening has an impact on lives because people feel unheard. Today’s guest is Hillary Frey, director of editorial strategy at HuffPost. She is challenging you to talk to someone and ask them a...
Vanessa Oshima explains what market research can teach us about listening to customers
April 10, 2018 02:00 - 39 minutes - 77.5 MBWhen you are told that “you have cancer,” your mind just goes blank. Vanessa Oshima had this experience when she was diagnosed with breast cancer. Vanessa’s doctor started to systematically go through what she needed to communicate. She had moved on to fixing things, but Vanessa was still stuck on the word “cancer” and not believing it, so she stopped listening. Vanessa, president and founder of Heart Data, describes what it was like to be diagnosed with cancer and what that meant for her...
Listen across cultures and continents - Tom Verghese stresses the importance of understanding your culture before you start to listen to other cultures
April 03, 2018 02:00 - 36 minutes - 49.8 MBIn low context, “No” means no. “Yes” means yes. I say what I mean, and I mean what I say. I get to the point, and I am direct. High-context is less clear. Contextual is not only about what is said but how it is said....the tone, pitch, facial expressions, etc. It is important to know your own culture before you can understand someone else’s culture. Today’s guest is Tom Verghese, a cross-cultural consultant. Tom expresses the importance of listening for meaning, what’s unsaid, and use of s...
Listen like a designer - Mike Rohde unleashes the power of listening to customers and end users
March 27, 2018 01:00 - 26 minutes - 37 MBDesigners understand the importance of drawing, but what about note taking to visually capture ideas, experiences, and information? What really matters in a conversation? Mike Rohde shares how sketchnoting has changed his life. Listening is at the heart of what he learned about it. By listening, Mike is able to form an analysis of what he is hearing to visually draw it. He makes an impact beyond words. Mike is a user experience designer, author, and creator of a listening language called, ...
Listen like a global business leader - Karen Borg outlines who to listen across cultures, countries and companies
March 20, 2018 01:00 - 44 minutes - 61.5 MBMost organizations, which are groups of people led by someone, are poor at listening. But the tone at the top drives it all. As a leader, if you don’t listen to both verbal and non-verbal communication, as well as proactively engage others, then your approach or method of listening will not cascade through your organization and down to customers. Create a connection that is powerful and deep. Karen Borg is a commercial businessperson who discusses the role of market research in commercial or...
Listen like a mediator - Ebohr Figueroa examines the positive power of conflict
March 13, 2018 01:00 - 46 minutes - 64 MBEbohr Figueroa is the principal consultant for Converge International. In this episode, Ebohr and I take a magical tour through modern corporate Australia. He is a world-class moderator who opens a window into modern corporations. He looks at conflict and totally deconstructs it. We learn what is disempowering about conflict avoidance. We also learn what is productive when conflict is managed well. How many conflicts are you a part of right now? What role do you play in trying to avoid the...
Listen like a dialect coach - Sammi Grant helps you understand the impact of breathing has on how you listen to yourself and others
March 06, 2018 01:00 - 39 minutes - 55.9 MBSammi Grant is a professional dialect/vocal coach and voiceover artist. She has coached over 50 theatrical productions, worked on major television shows, and provided private coaching to countless actors. Sammi brings a unique perspective on listening and focusing on the human voice. Sammi is legally blind and her hearing is more attuned, because it has to be. Today, we explore how to listen like a dialect coach. We also explore the impact of breathing on how we listen to ourselves and oth...
Dr Michael Buist describes the impact of limited listening training in the medical profession
February 27, 2018 01:00 - 51 minutes - 43.5 MBNot listening creates a huge cost to the medical system. Dr. Michael Buist is here today, to talk about that cost and the importance of listening in a medical setting. Dr. Michael Buist is a full time academic physician and intensive care specialist. He is a graduate of Otago Medical School in New Zealand (MB ChB 1983) and completed specialist training with the Royal Australasian College of Physicians in intensive care medicine (FRACP 1991, FCICM 2010). In 2007, he graduated Doctor of Medi...
Listen beyond your life - Adaire Petrichor takes us to the part of life where conversations take on a powerful meaning
February 13, 2018 01:00 - 37 minutes - 51.2 MBAs a young girl, Adaire Petrichor companioned her grandfather during his life-altering experiences with cancer, the treatments that followed and his eventual death. Adaire was profoundly affected when her youngest sister's life was tragically cut short when she was 21. In these two very different deaths, Adaire began to see the many ways grief carved its initials into one’s heart and soul. She was to learn one more lesson about advocacy and cancer and the circles of life and death when her...
Understand the art and science of listening - Cam Hough explains the maths of sound in a concert hall and in an office
January 30, 2018 01:00 - 27 minutes - 37.4 MBCameron Hough is an acoustic and theatre consultant with consulting firm Arup, and a freelance music critic. He has over 10 years experience in the acoustic design of a wide range of projects, but has a special interest in the acoustics of performing arts buildings, which combines his technical background as an engineer with his skills as a classically-trained orchestral musician. He regularly attends performances and continues to play with orchestras and chamber music groups (including as ...
Listen beyond your generation - Sophie Weldon explains that listening is everywhere
January 23, 2018 01:00 - 32 minutes - 45 MBSophie Weldon is a strategic storytelling and community engagement specialist. She is an experienced public speaker, filmmaker and recognised leader and innovator in her field. Sophie began her social action journey at 14 after she had a deep listening experience with a former refugee named Adut. She believes stories have the power to connect, heal and transform us. Stories also capture an organisation’s purpose, align employees to this purpose, increase productivity and act as a medium fo...
Public Listener and Visual Scribe Anthony Weeks explores the canvas of listening to business and community groups
January 15, 2018 18:00 - 37 minutes - 51.3 MBAnthony Weeks is an illustrator, documentary filmmaker, and visual storyteller based in San Francisco. He has more than 18 years of experience working with senior-level product and strategy development teams to think visually and turn data into stories. In the role of public listener and illustrator, Anthony collaborates with project teams to create visually rich chronicles and murals of conversations in real time. The visual storytelling facilitates dialogue, engages participation, clarif...
Musician and Choir Conductor Cath Mundy outlines the importance of the contrast between sound and silence
December 21, 2017 08:00 - 27 minutes - 38.1 MBCath Mundy’s work composing original music for theatre has explored diverse ground, including sacredCOWs, The Quivering, which won a Green Room Award for Outstanding Sound Design / Music Score 2007. In 1996 with British singer-songwriter (& husband) Jay Turner, Cath formed acoustic-music duo Mundy-Turner, performing as a vocalist, songwriter and multi-instrumentalist (violin, piano, ukulele, percussion). Over two decades, they released seven albums, their debut High Life winning a Queens...
Cai Kjaer CEO of Swoop Analytics explains how leaders and employees can listen to each other across issues, departments and across the world
December 18, 2017 18:00 - 27 minutes - 38.3 MBCai Kjaer CEO of Swoop Analytics explains how leaders and employees can listen to each other across issues, departments, and across the world. Today, we explore beyond the one on one dialogue. We also explore beyond team dialogue. We dive into listening at scale including thousands of more of conversations simultaneously. Cai Kjaer is an extraordinary leader in this field. His company Swoop Analytics focuses on the power of collaboration and people networks to get work done. They are a con...
Listen like a voice coach - Lisa Lockland Bell helps you understand how to listen to tone, timing and cadence of speech and hear beyond the words
December 11, 2017 18:00 - 43 minutes - 60 MBLisa Lockland-Bell is a Leader in Vocal Communication. Her ability to Diagnose, Heal and Reveal the potential that lies within each human voice is Spectacular. A respected Keynote Speaker, Vocal Coach and Facilitator: With over three decades of experience, her unique perspective on vocal communication forms the foundation for her skill based speaking and training programs. Highlighting the importance of using your Voice for Positioning | Impact | Influence. Her strategies are innovative yet ...
Broadcaster and Journalist Tracey Holmes explains how to listen across continents, cultures and context
December 07, 2017 18:00 - 51 minutes - 71.1 MBBroadcaster and Journalist Tracey Holmes explains how to listen across continents, cultures and context. We learn how to understand the role of preparation in bringing you into a state of complete listening to the speaker. For three decades, Tracey Holmes has been a journalist & broadcaster covering international news, current affairs and global sport. Her job has taken her around the globe, several times; she's lived and worked for extended periods in Hong Kong, Beijing, Abu Dhabi & Dubai...
World class educator John Corrigan explains how to help children learn to listen. Learn the impact of your listening effective when you notice the familiar and the different
December 06, 2017 18:00 - 32 minutes - 45.3 MBWorld class educator John Corrigan explains how to help children learn to listen. Learn the impact of your listening effectiveness when you notice the familiar and the different. John Corrigan is a world-class thought leader in education. John is an expert at listening in many dimensions, but the most powerful is as an educator. Today, we have a powerful conversation about helping children to focus and listen, not only during school but for the rest of their lives. I also share a fascina...
Bronwyn Law is a family advisor in the funeral industry and explores the role of empathy in listening
December 05, 2017 18:00 - 27 minutes - 38.7 MBBronwyn Law is a family advisor in the funeral industry, and today we explore the role of empathy in listening. Bronwyn deals with conversations at the end of people’s lives. This role has given her an extraordinary sense of empathy and lack of assumptions. She has to display absolute presence when helping families make the difficult decisions when emotions are high and people are vulnerable. This was probably one of the most transformational interviews that I have been a part of. Today’s...
Air Traffic Controller Adam Purcell highlights the importance of listening completely and deliberately to silence during the dialogue
December 04, 2017 18:00 - 21 minutes - 30.4 MBIt is so important to be able to focus when listening for an extended time. Adam Purcell shares his unique perspective on this as an air traffic controller. He also shares how his career path was discovered through a World War II log book, and how it changed the entire course of his life. Adam Purcell is an enroute air traffic controller in the Melbourne Air Traffic Services Centre. The aviation bug bit at a young age, while Adam was growing up in the NSW Southern Highlands. He Learned to ...
Foreign language interpreter Eva Hussain helps you understand how to listen to emotion and get beyond the words
November 13, 2017 18:00 - 29 minutes - 41.2 MBIn this episode of Deep Listening, we have the opportunity to listen to Eva Hussain who is an accredited NAATI translator and foreign interpreter. She is also the founder and CEO of Polaron a language services provider. The mission of Polaron is to transform the language services sector and be the leading authority on European citizenship worldwide. The company has seen steady growth since Eva has been managing it. Eva’s voluntary roles include founding member of Australasian Association o...
Soundscape designer Mitch Allen explains the role your physical surroundings play in improving your listening
November 06, 2017 18:00 - 29 minutes - 40.6 MBToday, I have a conversation with acoustic engineer and soundscape designer Mitch Allen. He has over 10 years experience as an acoustic engineer and is currently spearheading the business offering of Soundscape Design for Arup within the Australasian region. He is also the founder of One Two Studios a music production company that specializes in bespoke royalty free music. Mitch has been commissioned for various local and International soundscape installations, and he is passionate about sou...
Listen like a foreign language interpreter - Learn the secrets stories of how deep listening and interpretation help with World War II in Poland from Christina Rostworowski da Costa
October 16, 2017 18:00 - 39 minutes - 72.3 MBChristina Rostworowski da Costa is a professional interpreter and translator from Sao Paulo, Brazil. Christina translates Portuguese, English, French, and Italian. She has worked in boardrooms, meeting rooms, and a variety of venues as she helps translate meetings, deals, high-stakes negotiations, and even arbitration. Today, Christina shares tips, tricks, and hacks on how to listen deeply and be empathetic without letting that cloud her interpretation of the words. She talks about breathi...
Listen like a mediator - World class mediator and author of 37 books on the topic of resolving conflict Ken Cloke explores the 5 levels of listening
October 09, 2017 18:00 - 28 minutes - 51.9 MBIn this episode of Deep Listening we go through the forests of Idaho and the borderland between Canada and the United States as we speak to world class mediator Ken Cloke. He mediates across multiple domains from families, to schools, to corporations. Ken has been a mediator for 37 years, and he is a prolific author with 20 published books. Ken takes us on a journey that describes the power and the transformational impact of listening for meaning. He finds a way to listen to himself first ...
Jodee Mundy Creative Director explains what the deaf community can teach the non deaf community about listening and exploring why the deaf community are the best listeners
October 02, 2017 18:00 - 22 minutes - 30.8 MBMy guest today is Jodee Mundy an independent Creative Producer and Artistic Director. Jodee’s work points to a future beyond inclusion where the diversity is as valuable as the art. She also grew up as the only hearing person in a deaf family. Jodee knew her family was deaf, but she didn’t realize that they couldn’t hear until an incident when she got lost in a local store. Jodee brings a unique perspective about what the deaf community can teach the non-deaf community about listening. We ...
Please stop surveying your staff
September 29, 2017 02:00 - 6 minutes - 8.21 MBWhat do you want your employer to do with your feedback? This is bonus episode for subscribers only Deep Listening - The Managers Master Class Prototype request for feedback I am looking for 10 managers who can provide feedback on my course before I launch it this year The course is designed for managers who work in organisations of more than 500 employees It’s a commitment of 3 – 30 minute meetings to hear from you and listen to feedback that will improve the course for you and ot...
Michael Henderson Corporate Anthropologist outlines why most employee engagement surveys are question biased rather than listening biased
September 26, 2017 09:00 - 16 minutes - 22.9 MBThere is a huge amount of money being invested in engagement surveys. Are these surveys effective? Is there a way to make them more effective? My guest today shares lessons learned from other cultures that could improve the entire communication and listening process. Today, I am speaking to corporate anthropologist Michael Henderson as we explore the jungles of Africa, South America and the boardroom. Michael brings a perspective of listening to cultures. He shares the role of engagement ...
Jessica Watson - Around the world solo sailor explains how she listened to how boat to understand changes in the ocean and weather conditions
September 19, 2017 09:00 - 23 minutes - 32.3 MBI am excited to have Jessica Watson on today’s show. Jessica became the youngest person to sail solo nonstop around the world. She was named Young Australian of the year in 2011 and received an OAM (Order of Australia Medal). She is co-founder of the marine startup Deckee and Youth Ambassador for The United Nations World Food Programme. She is currently working on her MBA and her second book, a novel published by Hachette. While Jessica was on her solo trip sailing around the world, she le...
Sarah Manley and David Christie from Innovation Arts explain how to listen to groups of up to 700 people in one room and make them feel heard
September 18, 2017 13:17 - 22 minutes - 30.3 MBOne of the five elements of deep listening is making meaning from listening to others. My guests today are Sarah Manley and David Christie from Innovation Arts, a hybrid strategy consultancy and design agency. David is the founder and Sarah is a project manager, and they both use a form of visual communication called scribing to create solutions. During the scribing process, a graphic facilitator will create a visual map of a conversation, even if that conversation is between hundreds of p...
Alan Stokes Journalist and Lifeline Counsellor explains how to listen without judgement
August 21, 2017 08:36 - 25 minutes - 35.3 MBIn this episode, I have the opportunity to speak with Alan Stokes. Alan is a journalist and a Lifeline Counsellor. Listen carefully as Alan explores the way that we can become more potent while on the telephone. He shares tips and tricks for becoming more effective when listening on the phone and really getting to the heart of what is being said. We also talk about authenticity and how to be deeply empathetic to the dialogue as it happens. We explore the role of judgement, and how it takes...
Deep Listening - Jennifer MacLaughlin Auslan Interpreter for the deaf community.
August 21, 2017 06:56 - 22 minutes - 30.4 MBJennifer MacLaughlin is an Auslan Interpreter for the deaf community. Auslan has a similar language structure to Asian languages. The word order is different and the picture and scene is created first. The language is created in a visual sense. We explore a conversation where Jennifer was standing on stage translating an extraordinary piece of poetry to a group of people who were in the dark. I was moved by the energy that Jennifer brought to the conversation about what it means to listen ...
Deep Listening - Impact beyond words - An overview of the podcast series
August 21, 2017 06:31 - 2 minutes - 3.34 MBWelcome to Deep Listening, impact beyond words. Do you know that we spend 55% of our days listening? Yet, only 2% of us are trained on how to listen. Listening is the competitive advantage of the 21st century. Whether you are a business owner, executive, employee, or parent, this podcast will transform your impact through listening. I’m your host Oscar Trimboli. Workplace research shows that the difference between good managers and great leaders is their ability to listen and actually h...