Abusive Customers & Negative Situations
Practical Wisdom from Kahle Way Sales Systems
English - May 06, 2021 10:30 - 12 minutes - 10.3 MBBusiness Education salesleaders salesmanagers b2bsales salespeople salessystems Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Two Techniques to Build Relationships with Occasional Customers
Next Episode: Take Back Your Life
Abusive customers are not fun. They're stressful, and they make you feel like crap. I've been on the receiving end of verbal abuse several times in my career, and it's never pleasant.
“The Customer Is Always Right” is a nice saying that works well for most businesses, but sometimes there will be an aggressive person who feels like he or she can get away with being rude to service professionals because “the customer is always right."
This podcast talks about how to deal with this situation effectively while keeping your cool under pressure.
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