How Customer Onboarding Leads To Customer Success & Retention | Richard Convery
CXChronicles Podcast
English - June 04, 2024 18:00 - 51 minutes - 35.5 MB - ★★★★★ - 24 ratingsEntrepreneurship Business Management cxo chief customer officer growth marketing revenue operations customer success csm customer experience customer service loyalty marketing Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Hey CX Nation,
In this week's episode of The CXChronicles Podcast #229 we welcomed Richard Convery, Founder & CEO of Ascendr based near London, England.
Richard is an expert in effective SaaS customer onboarding, a customer success advocate and one of our leading strategic partners here at CXChronicles.
In this episode, Richard and Adrian chat through how he has tackled The Four CX Pillars: Team, Tools, Process & Feedback and shares tips & best practices that have worked across his own customer focused business leader journey.
**Episode #229 Highlight Reel:**
1. Why spending time in various companies/industries gives you a slight edge
2. Entrepreneurs live in a lonely world, it takes years to build & scale companies
3. How customer onboarding resembles joining a new gym
4. Great CX is strategically mapped out, designed & engineered from the first touch
5. Always put yourself in your customers shoes, listen for the good, bad & ugly
Huge thanks to Richard for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.
Click here to learn more about Richard Convery
Click here to learn more about Ascendr
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