American Dental Association Driving Dentistry Forward For 160+ Years | Stephanie Crase Moritz
CXChronicles Podcast
English - July 15, 2024 13:00 - 32 minutes - 22.7 MB - ★★★★★ - 24 ratingsEntrepreneurship Business Management cxo chief customer officer growth marketing revenue operations customer success csm customer experience customer service loyalty marketing Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Hey CX Nation,
In this week's episode of The CXChronicles Podcast #235 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas for Customer Contact Week with Stephanie Crase Moritz, Chief Customer Innovation Officer at the American Dental Association based in Chicago, IL.
The not-for-profit American Dental Association (ADA) is America's leading advocate for oral health. A community of doers, thinkers, dreamers, and believers building a new day for dentistry.
The ADA advocates for over 159,000 members – promoting the art and science of dentistry by supporting dental professionals through advocacy, cutting-edge scientific research and guidance, dental insurance resources and more.
In this episode, Stephanie and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that Stephanie and her team at the ADA think through on a daily basis to build world class customer experiences.
**Episode #235 Highlight Reel:**
1. Creating a magnetic brand that focuses on customer innovation above all else
2. Developing future products, experiences & offerings for dentists across the USA
3. Leveraging best in class SaaS solutions to build the ADA's future tech-stack
4. Building your VOC Task Force or Tiger Team to leverage customer feedback
5. Establishing trust with your employees to drive innovation and positive change
Click here to learn more about Stephanie Crase Mortiz
Click here to learn more about American Dental Association
Huge thanks to Stephanie for coming on The CXChronicles Podcast and featuring her work and efforts in pushing the customer experience & customer success space into the future.
If you enjoy The CXChronicles Podcast, stop by your favorite podcast player hit the follow button and leave us a review today.
For our Spotify friends, click here to make sure you are following CXC & please leave a 5 star review so we can find new listeners & members of our community.
For our Apple friends, same deal -- click here to follow CXCP and leave us a review letting folks know why you love our customer focused content.
You know what would be even better?
Go tell one of your friends or teammates about CXC's content, our strategic partners (Hubspot, Intercom, Zendesk, Forethought AI, Freshworks, TimeToReply & Ascendr) + they can learn more about our CX/CS/RevOps services & please invite them to join the CX Nation!
Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?
Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.
For you non-readers, go check out the CXChronicles Youtube channel to see our customer & employee focused business content.
Contact CXChronicles Today
Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at [email protected]Remember To Make Happiness A Habit!!