America's First And Only AllCar App On A Mission To ReInvent Car Ownership | John Spottiswood

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Hey CX Nation,

In this week's episode of The CXChronicles Podcast #234 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas for Customer Contact Week with John Spottiswood, Chief Operating Officer at Jerry based in Palo Alto, CA. 

Jerry makes owning a car easier by putting car owners first. By perfectly combining AI with human agents, our AllCar™ app provides more customers quality service, faster. Jerry customers can do everything in the app, without making a single phone call (unless they want to!). With 5 million customers nationwide, Jerry is the #1 rated and most downloaded app in its category.

John is a Consumer and SAAS internet executive with 20 years of experience including president, COO, business & corporate development, product management, product development, professional services, customer success, and strategy. 

In this episode, John and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that John and his team at Jerry think through on a daily basis to build world class customer experiences.

**Episode #234 Highlight Reel:**

1. Changing the landscape for shopping for car insurance 
2. Getting user feedback back to your product team as soon as possible
3. Leveraging AI to improve your agent & employee experiences 
4. Building "break-walls" for your customer support team at scale
5. Creating chat-bots that actually help your customers from the get go

Click here to learn more about John Spottiswood

Click here to learn more about Jerry

Huge thanks to John for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.

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