Zoom Crowned King of UC at UC Awards; is CCaaS Next?
CX Today
English - November 08, 2023 10:00 - 17 minutes - 12.1 MB - ★★★★★ - 1 ratingTechnology customer experience technology contact centre contact center crm collaboration management strategy loyalty customer feedback Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Five9 On How Contact Centers Can Sleigh the Holiday Season
Welcome to Our Exclusive Interview at Zoomtopia 2023 with Vi Chau, Head of Product for Zoom Phone and Zoom Contact Center.
Will Zoom be the New King of UC and CCaaS?
What's Covered:
Vision & Origins - How did Zoom evolve from a simple video conferencing tool to a comprehensive UC platform?Growth Secrets - What fueled Zoom's meteoric rise in the UCaaS landscape?Buy or Build - Why did Zoom opt to develop its own contact center solution?UCaaS & CCaaS Synergy - Why is an integrated solution better?Cutting-Edge Features - What sets Zoom Contact Center apart?Collaboration - How do Zoom Phone users and contact center agents interact?Data-Driven Excellence - How is customer data shaping the Zoom experience?Recent Innovations - What's new and impactful in Zoom Contact Center?Go-to-Market Strategy - How can organizations evaluate and purchase Zoom Contact Center?Smooth Deployment - Making the complex simple.Don't miss our deep-dive webinar on Zoom Contact Center, happening right after Thanksgiving! Be a part of the next generation of contact centers - register here.
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