Five9 On How Contact Centers Can Sleigh the Holiday Season

CX Today

English - November 06, 2023 12:00 - 14 minutes - 10.1 MB - ★★★★★ - 1 rating
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CX Today's Charlie Mitchell hosts Nick Delis, Senior Vice President of International and Strategic Sales at Five9.

We consider how contact centers can handle influxes of traffic.

In doing so, we discuss:

The challenges for customer, agents, and the wider business How AI can tame those challenges Industry-specific considerations for retail and insuranceNon-AI-driven tools and tactics

For more from the Five9 team, visit their website.

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