Generative Conversational AI: Ethical Guidelines for Customer Experience Teams

CX Today

English - November 03, 2023 09:00 - 13 minutes - 9.45 MB - ★★★★★ - 1 rating
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CX Today's Charlie Mitchell hosts Diego Gosmar, Chief Innovation Evangelist at XCALLY.

We discuss some of the ethics of deploying conversational, generative, and voice AI technologies for customer experience use cases.

The four pillars of sustainable conversational AI The new dangers of conversational AI Ethical principles for deploying conversational AI Customer success stories

For more insights from the XCALLY team, visit their website.

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