BIG CX News - The Latest on Cisco's New Contact Center Packages, GenAI In CX, & "CCaaS Deceleration"

CX Today

English - November 09, 2023 11:00 - 38 minutes - 26.4 MB - ★★★★★ - 1 rating
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Previous Episode: Zoom Crowned King of UC at UC Awards; is CCaaS Next?

Next Episode: Thrasio Shares Lessons from Its Customer Experience Transformation

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CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.

He's joined by four prominent CX analysts to dissect the latest stories from the space - including news from Cisco, Gartner, & Five9.

In this edition, our CX experts include:

Zeus Kerravala, Principal Analyst at ZK Research Liz Miller, VP & Principal Analyst at Constellation Research Rebecca Wetteman, CEO & Principal Analyst at Valoir Michael Fauscette, Founder, CEO & Chief Analyst at Arion Research

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