Thrasio Shares Lessons from Its Customer Experience Transformation

CX Today

English - November 14, 2023 15:00 - 21 minutes - 14.5 MB - ★★★★★ - 1 rating
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CX Today's Charlie Mitchell hosts Gershwin Exeter, VP of Global Services at Thrasio and Andrew Pryfogle, Founder & CEO of CX Effect.

We walk through Thrasio's customer experience tech stack transformation, and discuss:

Thrasio's customer experience vision. How it delivers on that through people, process, and tech. Changes Thrasio has made to its tech environment. Choosing the right transformation partner. Transformation lessons for industry peers.

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