Why Successful Contact Centres Work Smarter, Not Harder

CX Today

English - December 12, 2023 12:00 - 8 minutes - 5.62 MB - ★★★★★ - 1 rating
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Previous Episode: Contact Center AI: Use Cases, Challenges, & Strategy Guidance

Next Episode: BIG CX News - The Latest on the Zoom-Five9 Acquisition Rumors & RingCentral's CEO Departure

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CX Today's Kieran Devlin speaks to Ben Booth, CEO at MaxContact.

In this session, we discuss the following:

The key contact centre trends ahead of 2024 How to balance leveraging AI and automation and the human touch How important it is to develop a customer-centric strategy

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