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Why Successful Contact Centres Work Smarter, Not Harder
CX Today
English - December 12, 2023 12:00 - 8 minutes - 5.62 MB - ★★★★★ - 1 ratingTechnology customer experience technology contact centre contact center crm collaboration management strategy loyalty customer feedback Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Contact Center AI: Use Cases, Challenges, & Strategy Guidance
CX Today's Kieran Devlin speaks to Ben Booth, CEO at MaxContact.
In this session, we discuss the following:
The key contact centre trends ahead of 2024 How to balance leveraging AI and automation and the human touch How important it is to develop a customer-centric strategyThanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.
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