BIG CX News - The Latest on the Zoom-Five9 Acquisition Rumors & RingCentral's CEO Departure
CX Today
English - December 19, 2023 09:00 - 18 minutes - 12.8 MB - ★★★★★ - 1 ratingTechnology customer experience technology contact centre contact center crm collaboration management strategy loyalty customer feedback Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Why Successful Contact Centres Work Smarter, Not Harder
Next Episode: Getting Started with Contact Center AI
CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.
He's joined by four prominent CX analysts to dissect the latest stories from the space - including news from Zoom, Five9, Twilio, & RingCentral.
In this edition, our CX experts include:
Zeus Kerravala, Principal Analyst at ZK Research Jon Arnold, Principal of J Arnold & Associates Dan Miller, Lead Analyst and Founder of Opus Research Rebecca Wetteman, CEO & Principal Analyst at Valoir Michael Fauscette, Founder, CEO & Chief Analyst at Arion ResearchThanks for watching. If you’d like more like this, don’t forget to SUBSCRIBE to our channel.
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