Getting Started with Contact Center AI

CX Today

English - December 22, 2023 12:00 - 14 minutes - 10.2 MB - ★★★★★ - 1 rating
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CX Today's Charlie Mitchell hosts Tom Martin, CEO of Glance.

We discuss how contact centers can get started with AI, considering:

Tom's recommended starting stepsHow this differs from "typical" approaches Mistakes contact centers often make Working with a vendor that offers strategic support

If you'd like to find out more about Glance, visit Glance.

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