Contact Centers In 2024: 6 Market Shifts to Watch Out For
CX Today
English - December 22, 2023 13:00 - 32 minutes - 22.7 MB - ★★★★★ - 1 ratingTechnology customer experience technology contact centre contact center crm collaboration management strategy loyalty customer feedback Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Getting Started with Contact Center AI
Next Episode: The Zoom Contact Center: 5 Features That Stand Out
CX Today's Charlie Mitchell hosts Stuart Dorman, Chief Innovation Officer at Sabio.
After a quick introduction to Sabio, we predict six shifts in the contact center market in 2024. These include:
The shift to GenAI-based applications. The shift to RCS as a service channel. The shift to a more experimental contact center. The continuous shift to digital experiences The shift in CCaaS growth The shift towards more immersive experiencesFor Sabio's thought leadership on all things CX, visit Sabio.
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