The Zoom Contact Center: 5 Features That Stand Out
CX Today
English - January 02, 2024 12:00 - 27 minutes - 19 MB - ★★★★★ - 1 ratingTechnology customer experience technology contact centre contact center crm collaboration management strategy loyalty customer feedback Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Contact Centers In 2024: 6 Market Shifts to Watch Out For
Zoom released 600 features for its CCaaS platform in just 18 months. Yet, some of those stand out more than others.
Recognizing this, we got in touch with Ben Neo, Head of Contact Center and CX Sales for EMEA at Zoom, to record this discussion.
In doing so, we discussed some of the solutions that differentiate Zoom in the CCaaS market, honing in on the following five:
The unified platform designThe Zoom Virtual Agent The platform-wide AI integrations The Zoom Virtual Kiosk The Contact Center Agent UIFor a visual tour of the Zoom Contact Center, visit: https://guidedtours.zoom.us/tour/zoom-virtual-agent-contact-center/
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