The Three Types of Contact Center Platforms (and Which Is Best for You!)
CX Today
English - January 03, 2024 11:00 - 17 minutes - 11.9 MB - ★★★★★ - 1 ratingTechnology customer experience technology contact centre contact center crm collaboration management strategy loyalty customer feedback Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
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Next Episode: Why Are So Many CCaaS Customers Changing Providers?
CX Today's Charlie Mitchell hosts Simon Adnett, VP Sales - UK&I / EMEA at Enghouse Interactive.
In this session, we consider the types of contact center platforms; on-premise, cloud-based, and hybrid.
After giving a quick summary of each, we discuss:
Which is the most prevalent environment, and why? Which industries have been quickest to embrace cloud and hybrid environments, and why? What must CCaaS vendors do to bring more contact centers into the cloud? Why should contact centers considering making that switch consider Enghouse as their tech partner?For on Enghouse Interactive's contact center tech philosophy, visit Enghouse Interactive.
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