Why Are So Many CCaaS Customers Changing Providers?
CX Today
English - January 09, 2024 10:00 - 13 minutes - 9.5 MB - ★★★★★ - 1 ratingTechnology customer experience technology contact centre contact center crm collaboration management strategy loyalty customer feedback Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: The Three Types of Contact Center Platforms (and Which Is Best for You!)
CX Today's Charlie Mitchell hosts Simon Adnett, VP Sales UK&I / EMEA at Enghouse Interactive.
We reflect on a study from Metrigy that found 48.2% of the companies now using cloud-based contact center platforms (either CCaaS or hosted/managed cloud dedicated servers) are changing, planning to change, or evaluating a shift in providers by 2024.
In doing so, we discuss:
Rising CCaaS customer dissatisfaction. The root causes of this trend. How Enghouse ensures it's delivering on its customer expectations.Learn more about Enghouse Interactive's contact center solutions by visiting their website.
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