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The Forces Shaping Customer Experience (and Why They Matter!)

CX Today

English - January 10, 2024 10:00 - 18 minutes - 12.9 MB - ★★★★★ - 1 rating
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CX Today's Charlie Mitchell hosts Julian Hertzog, Head of Sales at babelforce.

We break down the forces shaping customer experience, which Julian spoke of during his prize-winning Service Summit's Masterclass.

These include:

Market Pressure Increasing Consumer Expectations Increasing Complexity in CX & Developer Shortages The "Agent Crunch" AI Innovation and Hype 

For more from babelforce, visit: www.babelforce.com