GenAI-Powered Virtual Agents The Trend, Traps, and Solutions

CX Today

English - January 17, 2024 10:00 - 21 minutes - 14.9 MB - ★★★★★ - 1 rating
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CX Today's Charlie Mitchell hosts Christoph Börner, Senior Director of Digital at Cyara.

We discuss some of the trends, traps, and solutions that relate to GenAI-powered virtual agents, considering:

How generative AI bolsters the abilities of virtual agentsThe risks associated with the virtual agent evolutionThe generative AI trust gap How Cyara helps businesses navigate these traps and restores trust in GenAI-powered virtual agents

Learn more about Cyara's conversational AI testing platform Botium here.

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