BIG CX News - The Latest on Twilio's CEO Change & Zendesk's Klaus Acquisition

CX Today

English - January 24, 2024 14:00 - 23 minutes - 16.3 MB - ★★★★★ - 1 rating
Technology customer experience technology contact centre contact center crm collaboration management strategy loyalty customer feedback Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: GenAI-Powered Virtual Agents The Trend, Traps, and Solutions

Next Episode: AI in the Contact Center: The Opportunities, Risks, and Rewards

Watch on YouTube.

CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.

He's joined by five prominent CX analysts to dissect the latest stories from the space - including news from Twilio, Zendesk, & Verint.

In this edition, our CX experts include:

Zeus Kerravala, Principal Analyst at ZK Research Liz Miller, VP & Principal Analyst at Constellation Research Rebecca Wetteman, CEO & Principal Analyst at Valoir Michael Fauscette, Founder, CEO & Chief Analyst at Arion Research Keith Kirkpatrick, Research Director at The Futurum Group

Thanks for watching. If you’d like more like this, don’t forget to SUBSCRIBE to our channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

Twitter Mentions

@cxtodaynews