AI in the Contact Center: The Opportunities, Risks, and Rewards
CX Today
English - January 29, 2024 11:00 - 11 minutes - 7.97 MB - ★★★★★ - 1 ratingTechnology customer experience technology contact centre contact center crm collaboration management strategy loyalty customer feedback Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Next Episode: CCaaS: Where Are We Now & Where Are We Heading
CX Today's Charlie Mitchell hosts Michael McCloskey, CEO of Bright Pattern.
After a quick introduction into Bright Pattern, they deep dive on contact center AI, considering:
The risks contact centers must be cautious of The opportunities that contact centers can grasp Bright Pattern as a contact center AI partnerLearn more about Bright Pattern's CaaS platform here.
For more on Bright Pattern's TrustRadius Awards win, visit: https://www.trustradius.com/products/bright-pattern/reviews
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