CCaaS: Where Are We Now & Where Are We Heading

CX Today

English - January 29, 2024 15:00 - 25 minutes - 17.2 MB - ★★★★★ - 1 rating
Technology customer experience technology contact centre contact center crm collaboration management strategy loyalty customer feedback Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: AI in the Contact Center: The Opportunities, Risks, and Rewards

Next Episode: The Zoom Contact Center AI: 3 Must-Have Capabilities That'll Drive Rapid ROI

Watch on YouTube.

CX Today's Charlie Mitchell hosts Anand Janefalkar, Founder & CEO of UJET, and Baker Johnson, CMO of UJET.

In this session, we discuss the evolution of the CCaaS market, considering:

The latest contact center trends. How have CCaaS vendors reacted to these trends? Predictions for the CCaaS market. Why is UJET well-placed to succeed in the space, given these predictions?

Check out our rundowns of the CCaaS market reports mentioned in the discussion here:

Aragon Research: https://www.cxtoday.com/contact-centre/who-are-the-leading-intelligent-contact-center-vendors-aragon-research-its-findings-ujetcx/

G2: https://www.cxtoday.com/contact-centre/the-g2-enterprise-grid-report-for-contact-center-summer-2023-a-rundown/

To learn more about UJET's CCaaS proposition, visit their website.

Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

Twitter Mentions

@cxtodaynews