The Zoom Contact Center AI: 3 Must-Have Capabilities That'll Drive Rapid ROI
CX Today
English - February 01, 2024 10:00 - 21 minutes - 14.7 MB - ★★★★★ - 1 ratingTechnology customer experience technology contact centre contact center crm collaboration management strategy loyalty customer feedback Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: CCaaS: Where Are We Now & Where Are We Heading
Next Episode: Zoom's New CCaaS Packages: An Inside Look
Zoom is on a CCaaS innovation hot streak, releasing 600 features for its CCaaS platform in just 18 months.
Many of those are AI-fuelled.
Recognizing this, we sat down with Brandon Knight, Global Head of CX Channel & Ecosystem at Zoom, to record this discussion.
In doing so, we pinpointed three of the most eye-catching within Zoom's unified platform, zooming in on the following three:
Capability #1 - Zoom AI CompanionCapability #2 -Virtual Agent Capability #3 - Auto-QA (coming soon)For a visual tour of the Zoom Contact Center, visit: https://guidedtours.zoom.us/tour/zoom-virtual-agent-contact-center/
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