Contact Center AI: Use Cases, Challenges, & Strategy Guidance
CX Today
English - December 11, 2023 16:00 - 24 minutes - 16.8 MB - ★★★★★ - 1 ratingTechnology customer experience technology contact centre contact center crm collaboration management strategy loyalty customer feedback Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Contact Center Resilience and Network Redundancy
Next Episode: Why Successful Contact Centres Work Smarter, Not Harder
CX Today's Charlie Mitchell is joined by Andy Dignan, Chief Operating Officer at Five9, and Callan Schebella, Executive Vice President of Product Management at Five9, to discuss all things contact center AI.
In doing so, they consider:
The current contact center AI boom Prominent uses cases Future applications of contact center AI The challenges of implementing AI A good starting place for building an AI strategy The promise of generative AITo learn more about Five9's AI solutions, visit their website.
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