Contact Center Resilience and Network Redundancy

CX Today

English - December 11, 2023 14:00 - 8 minutes - 6 MB - ★★★★★ - 1 rating
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Previous Episode: AWS re:Invent 2023 - Catching Up on All the Contact Center News

Next Episode: Contact Center AI: Use Cases, Challenges, & Strategy Guidance

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CX Today's Charlie Mitchell hosts Gurpreet Kohli, Senior Vice President and Global Head of Telecom & Networks of HCLTech. .

We explore the critical role of network redundancy and failover mechanisms in ensuring a reliable contact center operation.

In doing so, we discuss:

The mission-critical role of the modern contact center The danger of network disruptions on contact center experience The failover mechanisms that ensure uninterrupted service

For more from HCL Tech on critical contact center considerations, visit HCLTech.

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