AWS re:Invent 2023 - Catching Up on All the Contact Center News
CX Today
English - December 11, 2023 09:00 - 11 minutes - 8.23 MB - ★★★★★ - 1 ratingTechnology customer experience technology contact centre contact center crm collaboration management strategy loyalty customer feedback Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Generative AI for Contact Center Agents: Demos and a Discussion
Next Episode: Contact Center Resilience and Network Redundancy
CX Today's Charlie Mitchell hosts Pasquale DeMaio, VP of Amazon Connect.
In this session, we review all the contact center news from AWS re:Invent 2023, discussing:
The improved integration of Amazon Connect with Service Cloud Voice Amazon Q and how it fits in Amazon Connect All the other GenAI enhancements for Connect The new Amazon WorkSpaces Thin ClientIf you're looking to find out more about the new GenAI innovations, visit our recent article.
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