Generative AI for Contact Center Agents: Demos and a Discussion
CX Today
English - December 07, 2023 09:00 - 23 minutes - 16.4 MB - ★★★★★ - 1 ratingTechnology customer experience technology contact centre contact center crm collaboration management strategy loyalty customer feedback Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Contact Center Trends for 2024: What's Hot and What's Not?
CX Today's Charlie Mitchell introduces a demo of Zendesk's new generative AI solutions for contact center agents - live and virtual.
He then speaks to Teresa Anania, SVP of Customer Experience at Zendesk, to dive deeper into new tech.
In doing so, they consider:
The customer response to the new GenAI solutions How easy are they to deploy?The security precautions Zendesk has taken More benefits of the technology What comes next?Learn more about Zendesk's new GenAI capabilities by visiting Zendesk here.
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