Contact Center Trends for 2024: What's Hot and What's Not?

English - December 06, 2023 11:00 - 28 minutes - 19.6 MB - ★★★★★ - 1 rating
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CX Today's Charlie Mitchell hosts Peter Broeckx, EMEA Sales Director for Contact Center at AudioCodes.

We introduce a host of contact center trends for 2024. Before focusing on five specifically:

CCaaS Migrations Microsoft Teams Contact Centers Click-to-Call & Click-to-Chat Voice-First Conversational AI Business Continuity

For more from the AudioCodes team, visit AudioCodes website.

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