Who is Leading the Customer Engagement Platform Space?
CX Today
English - September 08, 2022 08:00 - 11 minutes - 8.07 MB - ★★★★★ - 1 ratingTechnology customer experience technology contact centre contact center crm collaboration management strategy loyalty customer feedback Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Understanding Customer Intent in the Contact Centre
Next Episode: Making Magical Moments in CX
CX Today's Charlie Mitchell hosts Mila D'Antonio, Principal Analyst at Omdia.
In this session, we analyze Omdia's latest research into the customer engagement platform space, discussing:
Why customer engagement platforms are so hot right nowWhat typically sets market leaders apart?Surprising findings within the Omdia reportThe future of customer engagement platformsIf you're looking for more information on this topic, visit this page.
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