Making Magical Moments in CX

CX Today

English - September 14, 2022 08:00 - 17 minutes - 11.8 MB - ★★★★★ - 1 rating
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Previous Episode: Who is Leading the Customer Engagement Platform Space?

Next Episode: Assessing AI Maturity in the Contact Center

CX Today's Rob Scott hosts Gayathri Krishnamurthy, AVP, Product Marketing at RingCentral.

It goes without saying that #contactcenter leaders need to create fast, responsive, and frictionless experiences for customers. Second, the ability to switch between channels is also quickly becoming table stakes in today's world. In this interview, we're going next level by discussing what happens when companies fuse #customerexperience with #employeeexperience for more memorable customer interactions.

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