Assessing AI Maturity in the Contact Center

CX Today

English - September 26, 2022 10:00 - 13 minutes - 9 MB - ★★★★★ - 1 rating
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Previous Episode: Making Magical Moments in CX

Next Episode: Integrating Microsoft Teams Into the Contact Center: A Microsoft Engineer's Advice

CX Today's Sandra Radlovački hosts Antonio Gonzalez, Senior Manager of Industries Research & Insights, Talkdesk.

In this session we discuss the following:

What is curbing contact centre leaders' AI ambitions?Top barriers to AI maturityHow do talent gaps affect AI deployment?What can companies do to become more AI mature?

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