Understanding Customer Intent in the Contact Centre
CX Today
English - September 01, 2022 12:00 - 17 minutes - 11.9 MB - ★★★★★ - 1 ratingTechnology customer experience technology contact centre contact center crm collaboration management strategy loyalty customer feedback Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Rethink Contact Center Automation and Add Collaborative Intelligence!
Next Episode: Who is Leading the Customer Engagement Platform Space?
CX Today's Sandra Radlovački hosts Kevin McGachy, Head of AI and Automation Solutions, Sabio.
In this session, we discuss the following:
Why is capturing customer intent so important?What process do you recommend for capturing customer intent?How should a contact centre analyse customer intent to drive value?What positive results have Sabio customers realised from actioning customer intent insights?If you're looking for more information on this topic, visit this page.
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