What Should I Look for In a CCaaS Platform?
CX Today
English - September 26, 2023 15:00 - 20 minutes - 14.3 MB - ★★★★★ - 1 ratingTechnology customer experience technology contact centre contact center crm collaboration management strategy loyalty customer feedback Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Video Will Continue to Change Contact Center Experiences. Here's How.
CX Today's Charlie Mitchell hosts Nerys Corfield, Director of Injection Consulting, and Thomas John, Vice President Partners EMEA & International at Five9.
After quick intros, we consider the discovery work that is necessary before considering CCaaS platform.
That leads us into a conversation around the following "things to look for in a CCaaS provider":
Industry expertise References Freedom to move Financial stability Ecosystem All the Others!If you're looking for more information on this topic, check out The Five9 Buyers Guide.
Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.
You can also join in the conversation on our Twitter and LinkedIn pages.