Video Will Continue to Change Contact Center Experiences. Here's How.
CX Today
English - September 19, 2023 14:00 - 26 minutes - 18 MBTechnology customer experience technology contact centre contact center crm collaboration management strategy loyalty customer feedback Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: BIG CX News - The Latest on the Salesforce & Genesys Joint Platform and Five9's Aceyus Acquisition
CX Today's Charlie Mitchell hosts Martin Taylor, Deputy CEO of Content Guru.
In this session, we consider the evolution of video within the contact center space, discussing:
Why the video boom never happened in CX The sectors that have rushed to embrace video and relevant use cases The sectors that haven't yet, but may be missing an opportunity Up-and-coming video innovations that will pull the channel forward How Content Guru is preparing for the future of videoIf you're looking for more information about Content Guru's storm LINK solution, visit Content Guru.
To delve deeper into the NHS case study: https://www.contentguru.com/en-gb/resources/case-studies/nhs-111-london/
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