BIG CX News - The Latest on the Salesforce & Genesys Joint Platform and Five9's Aceyus Acquisition

CX Today

English - September 13, 2023 08:00 - 20 minutes - 14.3 MB - ★★★★★ - 1 rating
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Previous Episode: Genesys Introduces Its Approach to Sector-Specific CCaaS Innovation, Talks Insurance

Next Episode: Video Will Continue to Change Contact Center Experiences. Here's How.

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CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.

He's joined by four prominent CX analysts to dissect the latest stories from the space - including news from Genesys, Salesforce, Google, and Five9.

In this edition, our CX experts include:

Shelly Kramer, Principal Analyst at V3B Zeus Kerravala, Principal Analyst at ZK Research Liz Miller, VP & Principal Analyst at Constellation Research Michael Fauscette, Founder, CEO & Chief Analyst at Arion Research

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