Genesys Introduces Its Approach to Sector-Specific CCaaS Innovation, Talks Insurance

CX Today

English - September 11, 2023 10:00 - 10 minutes - 7.32 MB - ★★★★★ - 1 rating
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CX Today's Charlie Mitchell hosts Manan Sagar, Global Head of Insurance at Genesys.

We discuss Genesys's sector-specific approach to CCaaS and deep dive on insurance, considering:

How Genesys innovates across sectorsThe challenges insurers face in improving service experiencesHow Genesys supports its customers in overcoming these challengesThe roles of prominent service providers, like Verizon

If you'd like to find out more about Genesys's CCaaS solutions, visit: https://www.verizon.com/business/products/contact-center-cx-solutions/

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