How Will AI Revolutionize The Contact Centre?

CX Today

English - September 04, 2023 12:00 - 23 minutes - 16 MB - ★★★★★ - 1 rating
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CX Today's Kieran Devlin is joined by MaxContact's CEO Ben Booth and VP of Engineering Matt Yates to discuss AI's impact on the contact centre.

In this session, they discuss:

The topics range from how AI might impact both the customer and agent experienceHow it will affect companies' security and compliances policiesWhat the future holds for AI in the contact centre

If you're looking for more information on this topic visit https://www.maxcontact.com

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