5 Microsoft Teams Contact Center Challenges (and How to Overcome Them)
CX Today
English - August 23, 2023 09:00 - 24 minutes - 16.8 MB - ★★★★★ - 1 ratingTechnology customer experience technology contact centre contact center crm collaboration management strategy loyalty customer feedback Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
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CX Today's Charlie Mitchell hosts Mackenzie Ellis, a Solutions Specialist at ComputerTalk.
We discuss some of the challenges businesses may face when running a contact center on Microsoft Teams, including:
IVR and managing call queues Rigid reporting Inflexible recording Application integration Achieving omnichannelIf you'd like to find out more about ComputerTalk's ice Contact Center for Microsoft Teams, visit ComputerTalk.
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