The World Wildlife Fund Shares Its Contact Center Transformation Story

CX Today

English - August 22, 2023 15:00 - 12 minutes - 8.72 MB - ★★★★★ - 1 rating
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CX Today's Charlie Mitchell hosts Stuart Mcapherson-Woods, Support Operations Manager at the World Wildlife Fund (WWF).

We discuss the WWF's CCaaS implementation, considering:

Why did the WWF decide it was time to commit to a contact center transformation? What did it look for in a contact center partner? What lessons from this journey to select a CCaaS provider, would the WWF share with other businesses? How will the will enable the WWF to improve supporter experience?

To learn more about the WWF's efforts to protect endangered species, visit their website, World Wildlife Fund.

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