An Analysis of the 2023 Gartner Magic Quadrant for CCaaS

English - August 21, 2023 10:00 - 35 minutes - 24.6 MB - ★★★★★ - 1 rating
Technology customer experience technology contact centre contact center crm collaboration management strategy loyalty customer feedback Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

CX Today's Charlie Mitchell presents a deep-dive of the 2023 Gartner Magic Quadrant for CCaaS.

He's joined by Dave Michels, Lead Analyst at TalkingPointz, and Liz Miller, VP & Principal Analyst at Constellation Research.

Together, they discuss some of the big talking points from the Gartner MQ, which include:

Talkdesk losing its market leader status Genesys maintaining its pole position NICE being unable to break free Is Cisco's positioning reasonable?

Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.

You can also join in the conversation on our Twitter and LinkedIn pages.