DPG Media Discusses Its "Radical" CCaaS Migration, Shares Lessons

CX Today

English - August 17, 2023 13:00 - 16 minutes - 11.5 MB - ★★★★★ - 1 rating
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CX Today's Charlie Mitchell hosts Edgar Polak, IT Area Manager at DPG Media.

We walk through DPG Media's CCaaS migration, and discuss:

Challenge's of DPG Media's on-premises environment. DPG Media's radical CCaaS migration approach, vendor selection process, and results. Lessons for other contact centers migrating complex architectures to the cloud.

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