Lighthouse Works and Genesys Collab Generates 25% of New U.S. Jobs for Blind People

CX Today

English - August 15, 2023 14:00 - 16 minutes - 11.5 MB - ★★★★★ - 1 rating
Technology customer experience technology contact centre contact center crm collaboration management strategy loyalty customer feedback Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: BIG CX News - The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM

Next Episode: DPG Media Discusses Its "Radical" CCaaS Migration, Shares Lessons

Watch on YouTube.

CX Today's Charlie Mitchell hosts Kyle Johnson, President & CEO of Lighthouse Works.

We consider Lighthouse Works' strategy to create more career opportunities for the blind and visually impaired.

In doing so, we discuss:

The drivers behind Lighthouse Work's strategy to employ blind and visually impaired contact center staff How it worked with Genesys to create an accessible contact center environment The results of the contact center transformation process The impact on metrics and future plans.

Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

Twitter Mentions

@cxtodaynews